AVG False Positive

[Barry Beckham]

This topic came up recently and affected some exe files relating to Multi-Media-Builder menu creating software. It affected my tutorial DVD's and downloads and we mentioned it in the other forum where AVG found a Trojan Horse Virus. It has now been resolved after I managed to get to them and demand some action. Their email I recieved today (19th March 2008) is below.

Dear Sir/Madam,

Thank you for your email.

Unfortunately, the previous virus database might have detected the

mentioned virus on some legitimate applications. We can confirm that

it was a false alarm. We have immediately released a new virus update

that removes the false positive detection on this file. Please update

your AVG and check your files again.

If you need to restore deleted files from AVG Virus Vault you can do

it this way:

- Open AVG Virus Vault (Start -> Programs -> AVG 7.5 -> AVG Virus

Vault).

- Locate the file that was incorrectly removed.

- Right click on it and choose the "Restore File(s)" option.

We are sorry for the inconvenience.

Thank you for your cooperation. We appreciate it.

Best regards,

David Machac

AVG Technical Support

website: http://www.avg.com

mailto: support@avg.com

[Ken Cox]

Grisoft AVG Ver.: 7.5.519/Virus Database: 269. 21.8 1337 UPDATED MAR 20 08

problem fixed

ken

[Barry Beckham]

I can't believe how much of a pain this has been with AVG and I am glad its resolved. I wonder what AVG will pick up next time. First it was PTE files, then Multi Media Builder menus.

I uninstalled AVG and went for another free virus protection that is said to have beaten AVG in tests. Anyone interested try Avast, its working great for me.

It doesn't do an automatic scan, but I am not sure that is essential as it catches everything when it comes in and automatic scans can be a pain. Better to set one going when you don't need the PC for an hour.

http://www.avast.com/eng/avast_4_home.html