Igor

I tend to think, it's a bug in macOS Sonoma. Probably Apple tried to optimize game performance in macOS. We found one solution and will apply it for PTE on Monday. I also don't see a game mode icon in the top menu. The most likely it's not activated for PTE / Preview.

We discovered that this issue occurs in the audio code. A simple test app confirmed the problem. And we found one possible permanent solution.

Tom, thanks for confirmation. Glad that the temporary solution works for you! P.S. We've reproduced the problem in a small test app and now working with the code.

Hi, I've combined 4 threads into this one topic because all the reported problems are related to the same cause. These problems occurs only on Macs with Apple Silicon (M1/M2 chips) under macOS 14 Sonoma. We have found a temporary solution while we work on a permanent solution: Run PTE AV Studio with Rosetta. Find PTE AV Studio app in your Applications folder. Select the app, and then press Command-I (or right-click/use the File menu and select Get Info.). This will open an Info window with details about the app. In the Info window, look for a checkbox labeled, “Open using Rosetta”. You can do the same for PTE AV Player. We think Apple has made some major changes to speed up apps on Apple Silicon (runloop for system messages). And the correct operation of PTE AV Studio was disrupted. The fix will take some time.

Sorry for this problem. We're already working on the solution. Updated V11 and V10.5 will be published as soon as possible.

Hi Tom, thanks, I've reproduced this issue. I think that both issues are related and they occur only on Apple M1/M2 chips. We're working on the solution right now.

Tom, thanks! We'll check tomorrow at our office. I have only Intel iMac at home.

We need more time to fix this issue. Sorry for the delay.

It seems that the problem occurs only on Mac with Apple Silicon. I cannot reproduce it with Intel Mac under Sonoma. We continue to explore this issue.

Tom, I've reproduced this problem. Thanks. We'll check the code today.

Mark, I think this issue is the same as the second problem which you described here: https://www.pteavstudio.com/forums/topic/38656-pte-crashes-on-save-as/ I'll reply in details today later.

Hi Mark, You purchased a very good and powerful Mac. Video encoding is a hard task for a CPU and it fully loads it. The cooling system in laptops and iMacs becomes clogged with dust over several years, especially if the computer is often used under heavy load, causing the fans to work actively. If a laptop/Mac becomes too noisy, gets very hot, and even turns off during heavy load (video encoding), we recommend taking the computer to a service center to remove dust from the cooling system. Macbook Air with M1/M2 is not affected, because it has passive cooling system, no fans. New Macs with M1/M2 chips consumes less power and stay more cool than Intel Macs and dust issue should not occur long time.

Mark, Thanks, I'll check today later with our Mac.

Mark, Thanks, I'll check today later with our Mac.

Hi Tom, I can check this tomorrow on our Mac mini with M1 chip. Let me know, where are located linked files (images/videos/audio) and where is located .pteav file? I mean it's special folder (in Documents or Desktop) or new folder in user's home folder? Try to create a new project in a folder located in user's home folder, and try to repeat the same steps.

I discovered that this issue with fonts occurs only on Intel Mac under macOS Sonoma. Mac with Apple Silicon (M1/M2) work correctly with any version of PTE AV Studio. Anyway, the new updated version of PTE AV Studio will work correctly on any Mac, including Mac with Intel chip.

For Mac users. Apple will release the new macOS 14 Sonoma tomorrow, September 26th. After updating to macOS 14 Sonoma, you may experience distorted fonts in PTE AV Studio interface and in text objects. We recommend you install the latest version of PTE AV Studio (11.0.9 or 10.5.10) where this issue was solved: For V11 users: https://www.wnsoft.com/en/pte-av-studio/download/ For V10.5 users: https://www.wnsoft.com/en/pte-av-studio/old-versions/ If you create executable shows for Mac, install the updated PTE AV Player.

I'm glad that you solved this problem! Thanks for your patience. We think that that issue should not occur in v11.0.9 anymore.

Hi Jane, Thanks for uploading a test project. I see the problem with transitions. It seem that these transitions were damaged in v11.0.7. I recommend the following solution: Choose any another transition and then choose the desired transition. Click the OK button to close Slide Options window. Repeat these steps for each affected slide. Save the project. It should help. I apologize again for these difficulties!

Probably you downloaded and installed the OLD version 10.5.10 instead of the newest 11.0.9? Update 10.5.10 is intended for V10.5 users. Version 10.5 didn't include these new features which were introduced in V11: - Export Slides as Images (JPEG or PNG) - Create / Apply Quick Style 2. Save As command exists and works correctly. I just checked V10.5.10

PTE AV Studio 11.0.9 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only) Fixed problem with wrong transitions when switching between slides in the Slide Options. Fixed old problem. A broken slide style could block the opening of the Slide Styles window. Changed shortcut for Apply Quick Style command: Cmd + Shift + B (Mac only) Fixed problem with wrong fonts in all text captions in macOS 14 Sonoma Beta. Mac version: Auto Update will offer to download and install manually the new update.

Hi, We release the important update 10.5.10 for Mac users of PTE AV Studio 10.5: Fixed problem with wrong fonts in all text captions in macOS 14 Sonoma. Improved playback of .mts video files on Mac. Download Mac: https://files.wnsoft.com/pteavstudio/previous-versions/PTE-AV-Studio-10.5.10.dmg Player for Mac: https://files.wnsoft.com/pteavstudio/previous-versions/PTE-AV-Player-10.5.10.dmg

Jane, Can you send us a copy of your project? If it possible, please send me the all project in a ZIP (see the command "Create backup in a ZIP" from the File menu. Upload to WeTransfer.com or Google Drive and share the download link. You can specify your email address and then copy the download link. Let me know what slide numbers were affected by that issue with transitions. Try also uninstall PTE AV Studio and then reinstall v11.0.9 Beta.

Hi Jane, I apologize for this problem with PTE AV Studio and transitions! This problem should not occur with v11.0.8 if you work with this project all the time. Earlier v11.0.7 could randomly change transitions in certain cases. I didn't hear about the same problem with v11.0.8 yet, except of one case (if you switch between slides inside the Slide Options window. We fixed this issue in v11.0.9 Beta. I recommend you manually reassign required transitioms for all affected slides in this project. Save the project. If the problem will occur again, please let me know (you can send me a personal message through this forum).

Mark, I just updated our Mac mini with Apple Silicon to the latest macOS 14 Sonoma Beta 5. This problem doesn't appear there. Probably Apple already fixed the issue with fonts. Beta 5 is currently available only for developers on Mac.