Igor

Only for Mac users. PTE AV Studio 11.0.10 is available for Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Fixed freezing issue on Macs with Apple M1/M2 chips running macOS 14 Sonoma. Mac version: Auto Update will offer to download and install manually the new update. We also recommend to download and install the latest PTE AV Player for Mac shows. ___________________ For Mac users who purchased version 10.5: Download the latest update 10.5.11 from this page on WnSoft website.

Tom, thanks for checking and confirming!

Hi, Thanks for your patience. We've fixed freezing issue on Macs with Apple M1/M2 chips running macOS 14 Sonoma. Please try a new version 11.0.10 Beta: PTE AV Studio: https://files.wnsoft.com/test/PTE-AV-Studio.dmg Player for Mac shows: https://files.wnsoft.com/test/PTE-AV-Player.dmg Don't forget to untick an option "Open using Rosetta", if you used our temporary solution earlier. Let me know about a result.

Hi, Sorry for our late response. Version 11.0 (a trial version or purchased version) should open correctly all projects saved in previous versions, including V9. Tell me in more details: 1. Do you observe this problem with a certain V9 project, or with all other projects? 2. When you try such project, do you see a Missing Files window which suggest you help to find and recover missing files? 3. If you try to open the same project in V9, will it be opened correctly? On your screenshot above, 1st slide is selected and I see a full path to missing files in the status bar (bottom of the main window). Check this path if it contain a required file.

I think that we found the solution and after checking, I'll publish the new Beta for Mac.

Hi Barbara, Can you tell in more details? Have you successfully completed the uninstallation following the instructions in this message? https://www.pteavstudio.com/forums/topic/35537-help-with-version-1102-solved/?do=findComment&comment=171976 2. Let us know about your Mac - Intel CPU or M1/M2 chip, and version of macOS.

I tend to think, it's a bug in macOS Sonoma. Probably Apple tried to optimize game performance in macOS. We found one solution and will apply it for PTE on Monday. I also don't see a game mode icon in the top menu. The most likely it's not activated for PTE / Preview.

We discovered that this issue occurs in the audio code. A simple test app confirmed the problem. And we found one possible permanent solution.

Tom, thanks for confirmation. Glad that the temporary solution works for you! P.S. We've reproduced the problem in a small test app and now working with the code.

Hi, I've combined 4 threads into this one topic because all the reported problems are related to the same cause. These problems occurs only on Macs with Apple Silicon (M1/M2 chips) under macOS 14 Sonoma. We have found a temporary solution while we work on a permanent solution: Run PTE AV Studio with Rosetta. Find PTE AV Studio app in your Applications folder. Select the app, and then press Command-I (or right-click/use the File menu and select Get Info.). This will open an Info window with details about the app. In the Info window, look for a checkbox labeled, “Open using Rosetta”. You can do the same for PTE AV Player. We think Apple has made some major changes to speed up apps on Apple Silicon (runloop for system messages). And the correct operation of PTE AV Studio was disrupted. The fix will take some time.

Sorry for this problem. We're already working on the solution. Updated V11 and V10.5 will be published as soon as possible.

Hi Tom, thanks, I've reproduced this issue. I think that both issues are related and they occur only on Apple M1/M2 chips. We're working on the solution right now.

Tom, thanks! We'll check tomorrow at our office. I have only Intel iMac at home.

We need more time to fix this issue. Sorry for the delay.

It seems that the problem occurs only on Mac with Apple Silicon. I cannot reproduce it with Intel Mac under Sonoma. We continue to explore this issue.

Tom, I've reproduced this problem. Thanks. We'll check the code today.

Mark, I think this issue is the same as the second problem which you described here: https://www.pteavstudio.com/forums/topic/38656-pte-crashes-on-save-as/ I'll reply in details today later.

Hi Mark, You purchased a very good and powerful Mac. Video encoding is a hard task for a CPU and it fully loads it. The cooling system in laptops and iMacs becomes clogged with dust over several years, especially if the computer is often used under heavy load, causing the fans to work actively. If a laptop/Mac becomes too noisy, gets very hot, and even turns off during heavy load (video encoding), we recommend taking the computer to a service center to remove dust from the cooling system. Macbook Air with M1/M2 is not affected, because it has passive cooling system, no fans. New Macs with M1/M2 chips consumes less power and stay more cool than Intel Macs and dust issue should not occur long time.

Mark, Thanks, I'll check today later with our Mac.

Mark, Thanks, I'll check today later with our Mac.

Hi Tom, I can check this tomorrow on our Mac mini with M1 chip. Let me know, where are located linked files (images/videos/audio) and where is located .pteav file? I mean it's special folder (in Documents or Desktop) or new folder in user's home folder? Try to create a new project in a folder located in user's home folder, and try to repeat the same steps.

I discovered that this issue with fonts occurs only on Intel Mac under macOS Sonoma. Mac with Apple Silicon (M1/M2) work correctly with any version of PTE AV Studio. Anyway, the new updated version of PTE AV Studio will work correctly on any Mac, including Mac with Intel chip.

For Mac users. Apple will release the new macOS 14 Sonoma tomorrow, September 26th. After updating to macOS 14 Sonoma, you may experience distorted fonts in PTE AV Studio interface and in text objects. We recommend you install the latest version of PTE AV Studio (11.0.9 or 10.5.10) where this issue was solved: For V11 users: https://www.wnsoft.com/en/pte-av-studio/download/ For V10.5 users: https://www.wnsoft.com/en/pte-av-studio/old-versions/ If you create executable shows for Mac, install the updated PTE AV Player.

I'm glad that you solved this problem! Thanks for your patience. We think that that issue should not occur in v11.0.9 anymore.

Hi Jane, Thanks for uploading a test project. I see the problem with transitions. It seem that these transitions were damaged in v11.0.7. I recommend the following solution: Choose any another transition and then choose the desired transition. Click the OK button to close Slide Options window. Repeat these steps for each affected slide. Save the project. It should help. I apologize again for these difficulties!