Igor

Do you see any difference in playback when your laptop is connected to power supply, or when it work from the battery? Your laptop is very good in general. A possible problem can be with NVIDIA m1000 graphics. It's an old model (2011). Or drivers not updated correctly, not installed correctly. I recommend to check for available new drivers for Nvidia m1000 graphics in Windows Update app. Or update drivers manually from NVIDIA website.

This is due to the fact that the graphics/computing speed of the latop is barely enough for this project. I've tested your project on our relatively old computer (2016 year) with GeForce 1060 and Intel Core i5-7400 processor. Playback is flawless in any mode.

Thanks, Dave! Elegant animation and implementation.

Hi, Sorry for the delay. We've checked your project. Video clips are optimized and have optimal resolution (1920 x 1080). On our PC your project play absolutely smooth. I'll check on Monday on another older PC. I think it explains a reason of this problem. Nvidia m1000 graphics was introduced 12 years ago. Most likely there is not enough computing power of the graphics card for this task. Or perhaps the hardware video decoder is not enabled for some reason. Try updating your NVIDIA graphics drivers. You can continue to use PTE AV Studio on this old laptop. Or consider buying a new faster laptop/PC.

I'm glad that you found the solution. It's interesting problem. We'll try to reproduce it when a projected is opened from the Finder by double click.

Hi François, Thanks for the details! Desktop (and Documents) are special folders in macOS and have certain restrictions for access from other apps. Try to save a .pte project to another folder, it would better to create a new folder in user's home folder for PTE projects. Please let me know about a result. UPDATE. I tried to save a .pte project into Desktop (folder) and then open it by double click in PTE AV Studio. No problem, even if I remove a permission for PTE AV Studio to access the Desktop folder.

Hi, Do you mean the problem occurs when you try to open earlier saved .pte project in PTE AV Studio on your Mac? How exactly you open a project - inside PTE AV Studio by clicking Open project command from the main menu > File menu. Or by double clicking on a .pte project file in Finder? 2. Where you save .pte project files? In Documents folder, or Desktop folder? Network drive? We recommend to save project files in user's home folder on Macintosh internal drive. 3. Tell me about configuration (model) of your Mac. And version of macOS.

PTE AV Studio 11.0.8 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only) Fixed problem with custom transitions which contained additional video object. You might get a "Video not found" error. Mac version: Auto Update will offer to download and install manually the new update.

Perhaps this problem is an interesting example of individual perception of sound volume. For your project, I can hear the result of applying the Fade In effect. Try Dave's advice above. Also try to make the duration of the effect shorter, say 5 seconds, to evaluate the result and compare. Good luck!

Thanks for the confirmation! Please let me know if you discover any problem.

We fixed this problem. Please try a new version 11.0.8: https://files.wnsoft.com/test/pteavstudio-setup.exe You need to re-import (re-create) damaged transitions with missing video clips. Sorry for this problem!

Gary, On the same track, the previous audio clip cannot be shorter than the next audio clip. In case of such situation the editor highlights this audio clip by red color. It's the basic conception of PTE audio editor. This case can be solved by using two tracks for each audio clip.

We've reproduced this problem now. Thanks.

Thanks for the sample project. I see no problem with Fade In/Out in this project. Total duration is 18 seconds. Fade In is 10 seconds and Fade Out is 10 seconds. I attach a screenshot below where I show 2 waveforms. Original soundtrack. And created MP4 video from your project with applied Fade In and Fade Out effects. Also I attach this created MP4 video. Do you hear the same result when you listen to the project on your computer? Test audio.mp4

Please can you send me a copy of your storage with all installed transitions/styles? It's located in a folder "Styles and Transitions". By default, it's located in Documents > PicturesToExe folder. I need this folder "Styles and Transitions" in a ZIP archive. You can upload to Google Drive or iCloud Drive and send me the link. We'll check this issue.

Hi Tom, I checked these Google fonts. Windows automatically creates synthetic bold and italic variants, and it works even in PTE. macOS provides only regular version of these fonts. Regrettably it's not simple task to create a bold variant of a font. It would take a lot of time for our team. Maybe Apple will perform this task in future update(s) of macOS?

I created new custom transition (and transition with variants) which include additional video clips or images. No problem with V11.0.7. I couldn't reproduce the problem with missing files. Hi, Did you observe the same problem in v11.0.6 ? Did it work correctly in previous v11.0.6 ?

Michael, Try the advice suggested above. If the problem occurs with a simple test project (one slide and one audio file), please send us this project. Use a command "Create backup in a ZIP" from the main menu > File menu. Then upload the ZIP archive to Google Drive or WeTransfer.com or iCloud and share the link.

Hi Tom, Thanks, I'll check these fonts on our Mac.

Hi, In your version of PTE AV Studio (Standard edition) you can adjust smooth beginning/ending of an audio clip. These options are called "Fade In" and "Fade Out" in English interface and located in the Project Options > Audio tab. According your screenshow above, I see that you've adjusted 14 seconds for Fade In and 9 seconds for Fade Out for the 1st audio clip. Do you mean the problem with this first audio clip or other other audio clips?

PTE AV Studio 11.0.7 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only) Fixed problem with freezing on JPEG images in CMYK color format not supported by PTE AV Studio (Mac only). Fixed problem with a Quick Style and order of images when the original slide has multiple main images. This issue also occurred with a slide style if a slide contained 10+ main images. We've re-added optimizations to the storage of custom transitions for faster work of Slide Options and Project Options. Mac version: Auto Update will offer to download and install manually the new update.

Thanks, Alex!

OK, no problem. I've sent you a message with my email.

Hi Claus, Please try again. Now it should work.

Try to convert/optimize these 3 video clips in a built-in video converter of PTE AV Studio. In the File panel of the main window select one video clip and in the popup menu choose "Convert/Trim Video Clip" command. Leave all otions by default. Then re-add converted video clips back to your project and compare smoothness of a playback. Also you can send us (to WnSoft) a test small project which includes these 3 original video clips where you observe this issue. Use a special command - Create a backup in a ZIP from the main menu > File menu. And upload the ZIP file to Google Drive or WeTransfer.com Then please send me a download link in a personal message through this forum. Let me know a model name graphics card installed in your computer.