Igor

Hi Jill, Thanks for sending me the sample videos. Yes, I see that they're being displayed without Alpha transparency. We'll check the code.

Tom, You can try a new v11.0.3 Beta on your Mac to check videos with Alpha channel (Lagarith Codec and others).

PTE AV Studio 11.0.3 Beta is available: Added support for more video formats with alpha channel (transparent background). Fixed problem with centering of some windows on first run of PTE AV Studio (Mac only). Updated French and Slovenian translations. Download Windows: https://files.wnsoft.com/test/pteavstudio-setup.exe Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg (About window shows: 11.0.2 Build 2)

Hi, Did you try to recover this project from Time Machine on your Mac?

Marcel, I mark this issue as resolved, according our last conversation in emails. If you'll see the same problem again, let me know.

Can I mark this issue as solved, or not yet?

Glad that you solved it! Indeed we didn't hear about similar problem with V11 yet. It seems that video encoders files were damaged. And reinstallation was cured the problem.

Hi, Try the following: 1. Uninstall PTE AV Studio 11. 2. Restart Windows. 3. Reinstall PTE AV Studio 11 again.

Hi, Barry Beckham has created a new excellent 5 Minute Video to tell about PTE AV Studio and show new features in version 11.0. Thanks, Barry! 113 10 1

Tom, We added support for video files with Alpha channel in Lagarith codec only in the latest test version for Windows. See the link above. For Mac we'll include it in the nearest update 11.0.3.

It should not be related with version of Windows. Check my sample project which I've attached above.

I agree that the best video output is 60 fps. Because almost all computer displays, tablets and smartphones work at 60 Hz. And all flat TVs can play 60 fps videos automatically switching to 60 Hz for the best smoothness. You need not to convert original video files before adding them to a project, PTE AV Studio will do it automatically. The only exception, if a significant part of your project contains 50 fps or 25 fps videos (say half of a project duration), I would recommend to set 50 fps for video output to keep original frame rate for video content.

I've checked your PNG image. PTE 11 shows correctly a transparent background on my computer with Windows 11. I attach a sample project and a screenshot below. TranspBG.zip

I've sent you a personal message with details. We need some fonts for testing to reproduce this problem.

Can you attach one sample PNG image file which has this problem in V11 ? Please attach a PNG in a ZIP archive with your reply.

Hi Marcel, How many additional fonts installed on your computer? Check in Settings of Windows. Usually first appearing of the drop down list of fonts takes 1-2 seconds. On my computer I have 138 fonts. 2. Tell me about a configuration of your computer (version of Windows, CPU and memory).

Firstly, check these PNG images in Photoshop, if they really have a transparent background. PTE AV Studio automatically supports a transparent background in PNG images.

Hi, I'm sorry about this issue. It occurs very rarely. Personally I never faced with this problem. I remember that you use a Mac? You can recover a damaged/deleted file from a copy in Time Machine (if you use it): https://support.apple.com/guide/mac-help/restore-files-mh11422/mac We recommend to backup a projects sometimes. You can use a special command "Create a backup in a ZIP" from the main menu > File menu. Or just copy manually only .pte project file. Since version 11.0 we added a new option “Save a copy of .pte project file in a .bak file” in the Preferences > Project tab. It may help to recover manually a project file before last Save project command.

Aleina, thanks for the confirmation. We'll include this improvement for the next update 11.0.3 in February.

Hi, Please try a new test version 11.0.2 Build 2: https://files.wnsoft.com/test/pteavstudio-setup.exe We added support for this video format with a transparency. Let me know about a result.

Thanks for the confirmation. I'm glad that we solved that issue! Good luck!

Hi Mark, Can you tell me news about this issue with Papyrus font?

PTE AV Studio 11.0.2 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only) Updated Dutch and Slovak translations. Show a popup menu with Control + Click (Mac only). Convert/Trim Video correctly supports portrait videos now. Fixed problem with mistakenly chosen custom transition saved in a local project storage. Fixed problem with a playback and rewinding of videos in .mts files (Mac only). Fixed freezing during video encoding when a project contains certain .webp images (Mac only). Fixed problem with drag’n’drop in the Slide List in a fullscreen mode of the main window (Mac only) Note about the Mac version: Auto Update in will not download the new version due to a problem with macOS Ventura, so we had to temporarily disable it. You need to download the new version from WnSoft website manually and install it.

Hi, Sorry for this problem. I found your 2 messages and our replies. Probably our emails arrived to a junk/spam folder in your email box? Your current license key should activate the new PTE AV Studio 11 Pro. I'll remind you the key in a personal message through this forum. I recommend to copy/paste the license key to avoid typo.

Gary, Thanks for the confirmation! We'll release the new stable version 11.0.2 soon.