Igor

Hi, Tell me in more details where exactly it occurs? Objects and animation editor? Version of Windows? If you mean opening the O&A editor for a selected slide, a short delay always should occurs there depending on used images/videos, usually 0.5s or 1s of grey screen while slide is loading. The same for version 10.5 and earlier versions.

Release Candidate 4 is available See the download links above. Updated Dutch and German translations. Changes in the Publish menu. Fixed problem with slow loading of a slide the Objects and animation editor on some PCs (Windows only).

Jill, Thanks for the confirmation. I'm glad that it works better now, even on Window 7.

Rosy, We reproduced this problem and fixed it in the new build: https://files.wnsoft.com/test/PTE11A/pteavstudio-setup.exe

Rosy, Thanks for telling me about this issue. We'll try to fix it quickly. Jill, you're right. Loading a slide starts when you move the mouse cursor. When we fix it, loading of a slide should work with the same speed as in PTE 10.5 or 9.0 UPD. I can reproduce this problem only in Windows 11. And all is OK with Windows 10. Jill do you observe this issue on Windows 7 or Windows 11?

Can you record a video from your Macbook screen using a smartphone camera? P.S. Rosy, I moved your posts into a new topic.

Thanks, we'll check tomorrow on our Mac with Apple Silicon. On Intel Mac it works correctly. Normally after double click you expect to see the Slide Options window? Will it crash if you click to an image (to select it) and then click the Slide Options window? Do you use a touchpad or MagicMouse? I guess that it also should crash in version 10.5 in a fullscreen mode? Can you check?

Thanks for the confirmation. Can you check again the latest version (which has HEIC fix) for crashes? If the problem will occur again, can you send us a project where this crash occurs? If it possible, use a command "Create backup in a ZIP" from the main menu > File menu. Max file size is 4 GB. Thanks, I see this strange behaviour. It also doesn't work in previous v10.5. We need some time to add compatibility of drag'n'drop function with a fullscreen mode. Not sure how much time it may take, sorry.

Fixed problem with wrong colors in some HEIC images. Mac version only: https://files.wnsoft.com/test/PTE11A/PTE-AV-Studio.dmg

We fixed the problem with some HEIC images. Download the new Mac version: https://files.wnsoft.com/test/PTE11A/PTE-AV-Studio.dmg

Versions 11.0 Beta and Release Candidate install into different folders and different shortcuts in the Start menu. You can simply uninstall Beta version in Windows Settings to make sure that you have only Release Candidate version.

UPD. When you work as usually with your Mac and crashes occur, check memory usage of V11 RC3 in Activity Monitor. Probably memory leaks occur with certain files - HEIC or MTS videos.

Hi, Did you have these problems with crashes with previous stable version 10.5 on your Mac with Apple Silicon? If you didn't use v10.5, please download and install it from WnSoft website. Also can you try to work with a project which doesn't include any HEIC images, or MTS videos (only JPEG/PNG/TIFF or MP4 video in H.264 or HEVC format). Will crashes occur now? We didn't observe any crashes of V11 Beta on our Mac Mini with M1 chip last several months. 2. I confirm the problem your HEIC image. We'll check the code. Thanks. 3. Can you send us a sample .mts video file? Upload to WeTransfer.com or Google Drive. I remember that .mts is a raw transport video stream and more heavy for a playback in realtime. If this video in 4K@60p format, it may cause this problem. We optmized playback for H.264 and HEVC video formats.

Hi, Probably Auto Update function will work for future V12 Beta. Release Candidate 3 will be a final build.

Thanks! Happy Christmas! Jill, glad to see your special video using new creative possibilities of PTE 11!

Hi, I wish you and your families a Merry Christmas and a Happy New Year! Thanks for your support! May peace, cooperation and prosperity come to all countries. Igor,

I'm glad that you solved that problem! Can you send me this custom transition to explore it? P.S. After updating Windows 11 to version 22H2, my new desktop PC cannot go to sleep mode, it wakes up instantly. Some fault with a new update.

UPD. I just updated my home desktop PC with Windows 11 21H2 to the latest 22H2. And also updated NVIDIA Geforce 3060 drivers. All is OK. Project Options, Slide Options, Styles and Themes windows appear instantly in PTE AV Studio 11 RC3. Probably other users with Win 11 can check for the described issue?

Thanks for these details. Your computer is very good and should work fast with PTE AV Studio 10 or 11. Can you check other windows - About (in the Help menu). Preferences (in the main menu > Settings menu) ? Try to update drivers for your NVIDIA Geforce graphics. Also restart Windows 11 firstly (if you usually prefer Hibernation/Sleep mode). I'll update my Windows 11 to 22H2 to compare results.

Hi, Both windows open very fast on our computers. Create a new simple project which contain 5-10 images. Open this project in version 10.5 and then in the new 11.0 RC3. Do you see a time difference between these version for opening the Project Options or Slide Options? Probably you observe this issue with a certain project? Also let me know a configuration of your computer: version of Windows, CPU and graphics card.

Release Candidate 3 is available See the download links above. Updated Dutch and Italian translations. Fixed issues in German translation.

Hi Cor, Thanks for this info. PTE AV Studio depends on quality of graphics drivers. And some heavy process (high CPU loading) which works in background of Windows 10/11 may cause the problem of jerky playback. If any problem occurs with v11.0 Beta, run previous stable version 10.5 and compare results. I recommend to restart Windows and repeat testing between version 10.5 and 11.0 Beta. After reading this forum and reports from users, I see that the new version 11.0 RC2 version has the same stability as version 10.5. So we hope to release the final version soon.

Hi, Thanks, I've received your files and will try to reproduce this issue. P.S. I moved posts with our conversation to a new topic.

Hi, Can you discuss these corrections with our German translator? You probably remember Heinz.

Hi, Thanks, I've asked our Italian translator fix it.