Igor

Sorry, we cannot reproduce this problem, yet. 1. I deleted P1040154 (Petit).JPG file 2. Open the project. See the Missing files report and click the OK button. 3. Double click on the 1st slide in the Timeline view. 4. I see Default transition with no time. I change it to Dissolve and adjust the duration to 4.0. 5. Click the OK button to close the Slide Options window. All is OK. Can you record a screen video? You can use even smartphone camera. Please upload to Google Drive or WeTransfer.com. Or YouTube. Probably other members can try to reproduce this issue?

Hi, Do the following: 1. Download the Mac version from WnSoft website: https://www.wnsoft.com/en/pte-av-studio/download/ 2. Run PTE AV Studio. 3. Enter your licence key which you received after purchase. Check your email box. If you cannot find it, let me know.

Hi, Does this problem occur for a slide with a correct image? Can you send me a simple test project where this issue occur? Use Create backup in a ZIP command from the main menu > File menu. Then attach the file to your reply (if it smaller than 2 MB). Or upload to any file sharing service.

Thanks, Barry!

Daniel, if it possible, try to reproduce this problem and record a screen video. Also send me this project in a ZIP

Daniel, Did you work with one instance of PTE AV Studio? We need a step by step instruction how to reproduce this problem from a scratch. As simple as possible. It seems that some audio files were locked and PTE AV Studio couldn't load them when you switch a project. Usually a possibility to recover missing files is required when project is opened. We didn't want to complicate the app with a special rare case when project files are being deleted at a moment when a project is already opened.

Hi, Did you solve that issue?

Thanks, I'm glad.

Try a new Beta version 10.5.7 Build 1: https://files.wnsoft.com/test/pteavstudio-setup.exe

We need more time to fix this issue.

We'll try to fix this issue in the next update.

PTE AV Studio 10.5.6 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates. Added support for video files in .ts format. Fixed problem with author’s commentary after renaming of a slide style. Fixed rare problem with a lag with audio playback on some computers (Windows only). Fixed problem with crashing on wrong JPEG files (Mac only). Fixed problem with reduced loudness of mono audio clip on 3 dB. Fixed issue with a file name of Safe executable show for PC which includes non-Latin symbols.

Daniel, Regrettably we never face with this problem. I can only recommend to uinstall PTE AV Studio, restart Windows, and reinstall PTE AV Studio again. Also you can try to set file association with PTE AV Studio manually using Open With command and browse PTE app manually from Program Files.

OK, thanks for letting me know.

Hi, The project attached above is empty - no slides, no audio clips. I noticed that it was saved in the old version 9.0.x. We don't support this version anymore, because version 9 was introduced almost 5 years ago. Sorry. Only critical bugs will be fixed. New versions 10.0 and 10.5 include improved video and audio decoders and better compatibility with a wide range video and audio formats. I recommend to upgrade to version 10.5. This version also includes many other improvements and new features. You can enable Light theme if you prefer classical design.

Hi, Make sure that you use the latest official version 10.5.5. Try to re-create this problem in a small test project - several images and this audio file. Then please send us this project - all files in a ZIP archive. Use a command Create backup in a ZIP from the main menu > File menu. Upload to iCloud, Google Drive, or WeTransfer.com and send me a download link here or in a personal message.

Please create a simple project with this file. Use Create backup in a ZIP command from the main menu > File menu. And upload this ZIP archive for me. We'll check it again.

Thanks for the audio file (01 Babysitter-Boogie.m4a). Regrettably I couldn't reproduce that problem. I started a new simple project - 5 images and this audio file. No problem with MP4 video output (Windows 10).

No worries.

Many thanks! I've reproduced this issue. We'll try to fix it.

Denis, I understood now. Try a new Beta (Build 5): https://files.wnsoft.com/test/pteavstudio-setup.exe

Try to copy one project from these transfered templates into a new folder and open this project as usual project (not as a template). I meant copy within Mac to Mac. Also try to pack to a ZIP archive a project and then unpack and open in PTE. P.S. I forgot to ask - did you open that project from a local Mac drive, or from network storage?

Does this problem (delay) occur in other projects or in a certain project only? Try to create a new simple test project with 10 images and one MP3 audio file. Do you observe the same delay? Also try to restart macOS, if the problem (delay) occurs in all projects.

Hi Denis, This problem might occur with Windows XP and Vista. And probably earlier builds of Windows 7. And only with buit-in ZIP unpacker. There is no problem with later Windows 7 updates, also Windows 8, 10 and 11, and Mac can unpack ZIP archives with non-Latin symbols. Also external ZIP unpackers don't have this problem many years. So we removed that warning since version 10.0.

Hi, I'm glad that you solved this problem! Can you send us the original audio file which caused that problem? We'll check it and probably a protection for this case will be added. Upload to iCloud, Google Drive, or WeTransfer, and then send me a download link in a personal message.