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Everything posted by Igor
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Hi, Please create a new test project which shows this problem. As simple as possible. Send us this project in a ZIP archive (all sources files, not an EXE file).
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Exception Assertion error Issues when trying use latest software [SOLVED]
Igor replied to markst33's topic in Troubleshooting
No worries, I just sent you a personal message with your license key for version 8.0.23. -
Hi, Please can you explain in more details? I'm not sure that I understood rightly this problem.
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Exception Assertion error Issues when trying use latest software [SOLVED]
Igor replied to markst33's topic in Troubleshooting
Hi Mark, According warning on the first screenshot, you try to open a project saved in newer version (9.0 or 10.0) in the old version 8.0. This lead to a crash in a full screen preview. I've sent you recently a recovered lost license key for version 8.0. I checked all our records linked with your email address and could find only one order for version 8.0. If you purchased a newer version (or upgrade), please let me know. Probably you've used another email address? I also noticed that you downloaded our product from another website (Softonic). We highly recommend to download our software only from our official website ( wnsoft.com ). It's valid for any other software products which should be downloaded from their official websites for safety reasons. P.S. I moved your post from another topic (regarding license key) to this topic. -
PTE AV Studio 10.5.4 and Panasonic TX-55GZ1000 [SOLVED]
Igor replied to Dominique's topic in Troubleshooting
Thanks, I'll send you several test 4K videos for testing later this week. -
Right now we can easily add a global sound volume from 100% to 0%. Other variants will require much more work and code.
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Hi, Thanks for all opinions and suggestions. We need to think. Please also keep in mind that PTE AV Studio is mainly designed for enthusiasts, we need to keep a simple interface. We don't want to compete with Adobe or BlackMagic.
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Hi, I just created and uploaded a test show to Slideshowclub. https://www.slideshowclub.com/files/file/632-testshow/ All is OK. 32 MB. I added a thumbnail picture (1024 x 768) in a JPEG. This image should not be large. Added title and description. And added tag: PC (It's required) Chome / Windows 10.
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Denis, Tom, Do you mean a possibility to adjust global sound volume between 100% to 0% ? Or possibility to adjust global sound volume even higher than 100% ? This task would be much more difficult.
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Thanks, Barry!
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Hi, I've sent you a personal message with your license key and a download link.
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Updated EXIF IPTC doesn't appear to be honoured
Igor replied to Matthew White's topic in Troubleshooting
Hi Matthew, If you replace an image (even the same file path) using a command "Change image file" in a popup menu for a selected slide in the Slide list, all preview images and EXIF/IPTC tags will be updated immediately. Full screen preview automatically shows updated tags. Also you can simply close PTE AV Studio and run the app again to update thumbnail pictures in the Slide list or Mini Player window. PTE AV Studio caches 3 slides in advance from a selected slide. So you can go slide No. 10 and then return to the 1st slide to see the updated image. -
Mike, Try other WAV audio files. If the problem occurs with a certain WAV file, send us a sample file for testing (via Google Drive or WeTransfer.com).
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PTE AV Studio 10.5.4 and Panasonic TX-55GZ1000 [SOLVED]
Igor replied to Dominique's topic in Troubleshooting
Hi Dominique, Let me know, did you create a 4K video with default settings - 3840 x 2160, High quality, 60p? If not, please try these default settings. -
Hi, Thanks for your interest to PTE AV Studio! Currently EXIF/IPTC meta-tags work only for JPEG images and only for a Main image object - a main object of a slide. You can see Main object: "1" in the Properties tab of the Objects and animation editor. It indicates that this image works with meta-tags. We plan to add meta-tags for other images on a slide in future version 11.0. Also we'll try to add a support for PNG images, not sure about TIFFs.
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Styles and Themes names - a problem of my own making? [SOLVED]
Igor replied to Peter S's topic in Troubleshooting
Peter, We fixed this problem. You can try a new version 10.5.5 Beta: Windows: https://files.wnsoft.com/test/pteavstudio-setup.exe Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg You can import and export a style with a comma in a style name, but it will work only for PTE AV Studio 10.5.5 and newer. -
Hi Jeff, Please try again. - Upload an EXE show in a ZIP archive (I think you know this). - Add a thumbnail image in a JPEG format (or reduce thumbnail image, probably it's too large). - Add a title and description for your show.
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Styles and Themes names - a problem of my own making? [SOLVED]
Igor replied to Peter S's topic in Troubleshooting
Peter, Thanks, I confirm this issue. We'll fix it in the next update. -
PTE AV Studio 10.5.4 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use Auto Update feature: Main menu > Help > Check for Free Updates. Improved compatibility of created 4K videos with some 4K TVs. Fixed problem with too high bitrate in MP4 video created with custom ‘Bitrate’ mode (Mac). Fixed problem with Chroma key for a video clip (Mac). Fixed problem with a preview of changes in chroma key for a video clip.
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Sharing PTE AV Studio 10 Pro from PC to Laptop [SOLVED]
Igor replied to Annex's topic in Troubleshooting
Hi Anne, I apologize for this problem. I found your ticket submitted 1h 35m ago and we just replied. Also I attach a copy of our reply in a personal message through this forum. Please let me know if you received it. P.S. I recommend to use Ctrl+C to copy the key and then paste the key by Ctrl+V in PTE AV Studio to avoid typos. -
Probably nested (common) color filters also could be useful?
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Common alpha channel. The same result you can reach now by adding a group of objects into a Mask container and then adjusting common opacity of the container.