JayCee

Igor, Many thanks again. The problem was mine ,I had inadvertently added an extra letter when entering the licence key. All is fine now and I look forward to exploring the fantastic new features of the updated version. Happy days!! Kind regards, John

Hello Igor, Many thanks for your quick response. I downloaded the special uninstaller and ran it, the program appears to have corrected itself without running PTE Studio again. I was expecting to have to do a new download but this has not been the case. The important thing is that the program is now working as expected. The new licence key supplied purchased 15 2 23 is now not being recognised when I try to activate it although it was recognised on the "corrupt " download. I have the evaluation version only. Kind regards, John.

Version 11.2 was downloaded to my Mac Desktop, when opened on the slide screen the photos appear as usual on the left awaiting adding to the project but the top of them also appears at the bottom of the screen. I had the same problem once before with version 10 and this was solved by uninstalling the program using software and then reloading the program. Where can I find the software to uninstall version 11.2. The program has been installed correctly on my MacBook Air but the licence key is not recognised although it is recognised on the faulty download on my Desktop

HI Igor Thanks for the help. Having followed your instructions the problem has been resolved.

Screen shots attached

Thank you Jill. I have tried this. The size of screen changes but the sideview remains unchanged. JayCee

When dragging the photo files down to the slide line only the top 10th of the photo is visible. The full photo appears in the top box when the up arrow is clicked. I am using a Mac with the up to date program. Can anyone help please?