tc_leeds

It could well have been an issue with the Mac OS Sonoma but not certain. Since the latest update of Sonoma 14.3.1 I can now open video, audio and images in the file list with CMD + W. There have been issues with Audacity as well that have now been resolved. TC

I know it's a bit late in the day for answering this question but, assuming you have set up your preferred software for editing Images, audio and video you can right click on any of these items and in the drop down menu you will see edit file. Selecting this will open your chosen file in your chosen software. One thing to be aware of is that you can only open audio files from the File List by right clicking and selecting edit. Discovered some of this recently. TC

Thanks Igor, not like PTE AV Studio to crash as it is usually very stable. There have been issues with other software when running Sonoma 14.2.1 so I guess the quick release of 14.3 was to be expected. Thanks for the workaround, I will save it on the Mac. TC

Resolved. Had to delete PTE AV Studio from Mac, then make a copy of and then delete the PTE AV Studio Folder from User (me)/Library/Aplication Support/ and install latest Sonoma 14.3 Operating System. Once new OS installed downloaded PTE AV Studio for WnSoft and install and then find my Serial Number! Once up and running copied all my templates from save folder and reload into Templates in PTE AV Studio/Templates folder in Application Support. At present all is well but I have never had any issues like this before. TC

In the Mac screen above there is a tiny rectangular window under the PTE top menu bar at the very left hand side of the screen. I have managed to get back some way into the software. However, on dragging out the tiny window some of the PTE window sizes had been changed e.g. the File Tree and File List window. I have managed to resize these in the usual way but in the image below you will see that the Slide List is not viewable and dragging to get it back is not available If I go to the Timeline I can resize as usual but it makes no difference to the Slide List. Consequently it is not possible to use PTE in this mode. I have tried various things including deleting the software, shutting down and then re-installing, but still to no avail. Any suggestions? Igor?

Hi Jill, Thanks for the info. No .Lock files open but I have found something very strange. I need to do some more investigating before I can say much more.

Just as an additional piece of info the top menu bar is functional in that I can select anything in the menu but nothing comes up on screen. There is no PTE screen at all! Baffled and concerned. TC

Help! I am in the middle of preparing numerous presentations and PTE has crashed out on my Mac. So far nothing I have tried will get it to work. I have binned the app and reinstalled after shutting down but NOTHING. according to the thumbnail in the dock it is open but there is nothing at all. I cannot open any of my project files and cannot understand what has gone wrong. It crashed out when I was using Preview whist recording in Camtasia 2022 and I am currently at a loss as to how to get going again. Anyone else having problems on Macs?

First tried auto but then downloaded from website manually.

Hi Igor, For me the issue arose when updating to the latest version of PTE Once installed the issue seems to have disappeared. TC

Hi Ian, I don’t have a screen shot but if you look on PTE F/B page Adrian B has a screen shot showing his experience. In fairness, the areas that were oriental have disappeared and now all seems to be as it should. T

When I updated to the latest version of PTE AV STUDIO 11 PRO I noticed some the software text displayed was oriental. The Mac recently updated the OS to Sonoma 14.2.1. Has anyone else experienced this issue? T

Project1.mp4 Hi Igor, Many thanks it works fine now. Tony

Hi Igor, Currently away but will check new version on Tuesday. Thank you Tony

Thank you Igor

I have PTE AV Studio v 11 latest updates on both Mac and Windows 10 machines. When I try and use text animation by word on the Mac the text appears by Line. With exactly the same settings on the PC it works fine. Is this a glitch in the Mac version? TC

Hi Denis, Thank you. I had tried to use PTEViewer previously but for whatever reason had not been able to get it to work. This time, no problem. I appreciate your reply. TC

For some reason it runs in the back of my mind that there is a way of running .pteav av's on a PC. I know that Mp4 files are compatible with PC & Mac but wondered if someone could advise please. TC

Thank you Igor TC

Hi Igor, I have done a little more investigation and have found that with Beta (10.5.7 Build 3):- 1 .Mp4 files will not run without the file location even though in same folder. 2 .pte files will not run without the file location even if in a folder containing all the slide show images etc is in the same folder 3 .psd files will not run without the file location even though in same folder. In each instance if the file location is included in Run Application ...., then all three will either run or open up in PTE or Photoshop. On closing PTE or Photoshop the system returns to the desktop. However in all these examples the menu remains available from the taskbar and can be reopened. I have not yet tried other applications such as Audacity but I suspect that this is all to do with the Mac operating system. TC

Hi Igor, I have updated both PTE AV Studio and the PTE Player. The .pteav files run OK and return to the menu. However, the .Mp4 file does not run at all using the "Run Application or open File " setting with no file location. If the file location is included it will run and return to the desktop as previously and not to the Menu. The Video wrap version of the .Mp4 file also runs as it effectively has been converted to a .pteav file. For me this seems to be there best solution as when running a show from a menu it is always preferable to return to the menu at the end of the show. Thank you for this solution. Please could I raise another point. In the Windows version it is possible to open up software, for example if a demonstration of PTE AV Studio or Photoshop etc was required during a show this could also be achieved through the menu. I usually added the PTE Logo and selected the required project file and using the same "Run Application...." could open up PTE with the chosen project file on the screen. I have tried this with the Mac version by selecting software from the "Apps" but this does not result in the software opening. I suspect that this is a feature of the Mac and may not be possible to resolve. I would appreciate your thoughts. Once again, many thanks for help in resolving these issues. TC

Thank you. TC

Hi Igor, Not sure if you meant me but this is what happens using "Run Application or Open File TC Untitled.mp4

Hi Igor, The Menu was run from within Finder. The settings in O&A "Run Application or open File" with .pteav files When the Menu is run and the first Slide Show selected the message about mismatch comes up and none of the other Slide Shows will run. TC

Just another note that the menu I created prior to the beta update I downloaded re Slow Key Frames & Masks will no longer run a menu created in the version used prior to download. Does this mean that any Slide Show created prior to an update will need to be recreated from the project folder before it will run from a menu? TC