ricklis

Thank you for your help. My problem I have since figured out is that I was sent a key for PTE not VideoBuilder. I already have PTE, have had it for years. I got an email back today telling me I need to purchase VideoBuilder to get the key. I purchased it 5 days ago on Sunday 4/19 but have never recieved an email with the key. My credit card has been charged $26 as of Sunday 4/19. This is very frustrating since everything is done in different time zones with no phone service. I am about to give up and cancel the transaction with my cc company. Thanks again.

Thanks Xaver, it appears I was sent a key for PTE instead of the Video Builder. I appreciate your help.

I purchased the Deluxe Upgrade this past Sunday, recieved an email with the key file today, Wednesday. I cannot run it within windows (get an error message) and if I try to load it in the video builder pop up that says "Load Key" I get an error message that it is an invalid or corrupt key. The instructions I recieved are below: "I have attached your register key to this e-mail. Please, save the file to any folder, rename it to pte.key and run it to register the program." I have waited 4 days for the key for the upgrade and I cannot get it to install. Can anyone help? I am already 2 days behind on finalizing this project to DVD. Thanks In Advance