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Igor Thanks, I will have a further look when I have time, if anything changes will report it but the rest of PTE is working fine. Adrian

Good morning Igor Have tried as you suggest but unfortunately the situation is still the same and preferences freezes with a failing to respond message. Windows 10, PTE, and all drivers are up to date. I attach system details with the fault I am reporting listed at the end. Thanks again Adrian DxDiag.txt

Hi again Igor Further point - I noticed from my screen dump that the chosen folder for styles/templates had somehow migrated to my OneDrive. I have managed to change that back to the default on c: dive but the fault with manage templates still persists. Adrian

Hi again I selected the folder as you can see in the attached screen dump. I am not able to select any new folder for templates including desktop and folders on my C: drive. For the time being I am quite happy to work around this. Adrian

Thanks for replying Igor, I have just tried to select another folder and the problem remains. I tried to create a new template folder which was empty and still the program hung after selecting this. Templates are created OK in the folder shown in preferences d:/slideshows which is not I think one which I ever selected but cannot be sure as I only use create template after finishing a sequence. This is a folder with several subfolders within it and this does not seem to cause any problem. I will continue to create templates in this folder and drag them to the folder I require d:/slideshows/showtemplates which is really no problem but will keep an eye on this as new updates arrive. I prefer not to clutter the c: (program) drive with data and always save finished sequences as a template rather than use backup in zip. When my data drive is 3 Terabytes I can see no benefit in the slight compression that BiZ provides and prefer to maintain image and sound quality in case I wish to alter an old show in any way. It really is not a serious problem but thought I would report it in case others have met it. Congratulations on producing such an excellent piece of software as PTE AV Studio. It represents a significant improvement on previous versions - I started with PTE 4 some 15 years ago or so. Thanks Adrian

In PTE AV Studio 10.0.10 an attempt to change the default folder for show templates causes the program to freeze. Whether I try to do this through Manage Templates in the file menu or directly through Settings-Preferences produces the same problem. I can select the folder I wish to select but when I then click OK the program freezes and reports that preferences is not responding., I then close the program and on reopening, PTE works fine. The problem occurs whatever sequence I have open at the time even with a new project open containing only a single blank slide. Mine is a new i7 desktop with an Nvidia 2060 super video card with 8 Gigabytes of RAM. I have not found any other problem and this one is minor blemish in an outstanding piece of software. Thanks Adrian

I have just installed the new NVidia driver for the GeForce 870M, dated 22/05/2018, in to my Medion Laptop and can sadly report that it leaves the situation unchanged. PTE 9.0.17 runs as normal and produces working exe files but files made previously in versions before 17 will not run on the Laptop's own monitor and result in the same access exception error as before. They continue however, to run as normal through an HDMI lead to an external monitor. Adrian

Igor Have downloaded your 9.0.17 Beta and can confirm that it runs normally on the Laptop monitor and previews run in full screen without problem. I also created an exe file from it, using a fairly recent show template of mine, and that also runs fine on the Laptop monitor. We now have to wait I assume on Microsoft and/or NVidia for a solution which will allow us to run our existing exe files as we were formerly able to do. Fortunately for our show tomorrow these still seem to run fine through the HDMI output to an external device. Thanks Adrian

Igor On my Medio Laptop specified as above Test 10 will run on both its own monitor AND through HDMI to an external monitor using both the NVidia card AND the integrated graphics Test 19107 will NOT run on the Laptop monitor with the NVidia card WILL run on an external monitor through the HDMI output using the NVidia Card WILL run either on the Laptop monitor on external monitor using the Integrated graphics As I understand it the architecture of this Medio Erazer is such that the HDMI output is dedicated to the NVidia card. All aspects of PTE and all PTE sequences continue to run well on my Desktop with its AMD Radeon R9 380 video card. I also share the concern about sequences previously made with other versions of PTE. As this archive of sequences was produced by many AV group members over a number of years, most of these sequences could not be re-made in any new version of PTE but they all do play through the HDMI output using the NVidia card. Thanks for working on this problem which is appears not to be of your making,. Adrian

No change: Despite a further update to windows 10 today (May 9th) and downloading an driver update for the NVidia 870M also dated 09/05/2018, there is no change. basically PTE exe files will NOT run on the laptop's own monitor and show the EAccess Violation as before. PTE exe files, PTE etc. will all run when laptop connected to an external monitor via HDMI. They seem to run without difficulty. Sorry Igor that message is not more positive. Adrian

Have now checked the comments from jt49 (for which many thanks) and can confirm his findings. PTE exe files will not run on the laptop's monitor using the NVidia card but will run using the integrated graphics. however, connecting the Laptop to an external monitor (I do not have a projector to hand) using an HDMI lead changes the position. PTE exe files will now run using either the Integrated Graphics or the NVidia card. The architecture of this Medion Laptop is such that the HDMI output runs from the NVidia card by default. I am able to select the NVidia card as default and also run sequence exe files by right clicking the file and selecting run with high quality graphics card (NVidia default). All you test files run with the NVidia card through the HDMI output it is only on the monitor that I cannot run them with the NVidia card. The specification of the Laptop is MEDION® ERAZER® X7829 (MD98774) Technical Details CPU: Intel ® Core ™ processor i7-4710MQ Operating System Windows 10, Feature Update 1803 Clock Speed: 2.5GHz Memory Capacity: 16GB Hard Drive Capacity: 1.000GB SSD Capacity: 128GB Screen Size: 43.9 cm (17.3 ") Aspect Ratio: 16: 9 Resolution: 1920x1080 pixels Graphic: NVIDIA GeForce GTX 870M DirectX 11 graphics with 3GB GDDR5 memory and digital HDMI ™ audio / video output + NVIDIA Optimus ™ technology Adrian President Leeds AV Group

The situation seems to me be outside of Igor and his team to affect. The problems I encountered were with a variety of sequences produced using PTE 7, 8 and 9 by various members of our AV Group. A change to PTE's structure would surely not affect the failure of a Laptop with the Windows 10 Feature update 1803 and an NVidia card installed to reliably run any PTE exe file. Many AV groups, like ours, have a large archive of exe files produced by their members, some of whom are sadly no longer with us. the situation as it is, at its worst, threatens the viability of these archives on our current systems and at its best forces, us to use the mother board based Intel video processor with consequent loss of quality!! It is to be hoped that somewhere between Microsoft and NVidia a solution to this situation can be found and found quickly! Adrian

HP desktop i7 with AMD Radeon R9 380 video card and Windows Feature update installed, all your shows run without problem. Please excuse me not running them on my laptop but I need that for a public show this Saturday and do not wish to risk its stability and availability for the show. Adrian

Update Following helpful suggestions above, for which thanks, I installed the Features Update on my i7 HP Desktop with an AMD Radeon R9 380 graphics card and immediately after the Windows Update was complete I installed the latest Radeon driver, dated 30th April 2018, from their website and all works well. Both PTE itself and exe files run normally. Encouraged by this I returned to the AV Group's Medion Erazer i7 Laptop with an NVidia 870M graphics card and reinstalled the Windows 10 Feature update. I then went to the NVidia website and downloaded and installed the latest driver for the 870M, dated April 25th 2018, BUT no joy. Although PTE itself would run, PTE sequence exe files still crash with the Application Error noted above. I then returned to the previous version of Windows 10 using the recovery tab in the settings app. Until after our Showcase event on May 12th I will not be repeating my attempt to complete this update and have turned off auto update by running (windows-key-R) services.msc and turning the Windows Update start option to disable. Adrian President Leeds AV Group

The latest feature update to Windows 10 just auto installed on the club laptop and was a lengthy process. After installation no PTE exe files would run; all crashed showing a Access Violation Exception whether they were exe files I had produced or those that had been produced by other AV Group members. PTE opened and seemed to run but as I need the laptop for a group showcase rehearsal tonight I did not have time to investigate further and so I returned the laptop to the previous version of Windows and all is now well. Other problems are reported with this update including web browsers ceasing to work etc. On my own desktop I have temporarily turned off auto update until the situation is clearer. Adrian President Leeds AV Group