PC PROBLEM

[JEB]

Hi,

I am having a problem on my PC that I can't get to the bottom of and hope that somebody may be able to cast some light on for me.

I am running W7 64 bit Home Premium, Intel® Core i5 CPU with 4 GB RAM.

I use AVG (full) and 10Bit Security.

Increasingly regularly when close down my PC I find that it gives me a warning that an application is running and needs to be closed. Task Manager does not show any program running. I either have to accept the “forced close down” procedure or on occasions even switch off at the main switch.

On switching on again it goes through the repair process and even returning to an earlier state. It has even that has been known to “hang” during this process.

I suspected Elements 8 could not be finishing its closing routine so reinstalled that with no improvement.

Any suggestions would be welcomed. I relise there may be some other specialist forums but in the past they seemed rather technical and difficult to follow.

Regards

John

[Ken Cox]

JEB

try shutting down all that you were working on and let system sit for 15-30 mins then try shutting down

another thing to monitor what is running is

http://technet.microsoft.com/en-ca/sysinternals/default.aspx

PROCESS EXPLORER

http://technet.microsoft.com/en-ca/sysinternals/bb896653.aspx

RUN IT - and observe the readings

WHEN YOU HAVE S/D THE THINGS THAT WERE RUNNING

RUN PROCESS EXPLORER AND SEE WHAT IS RUNNING

if something obvious is drwaing a lot of cpu then post the question on google as to why it is acting up

maybe run some screenshots before and after -- print them out and compare

ken

[Guest Yachtsman1]

Hi jeb

I had a similar problem with my W7 Professional 64bit machine, 8gb, where I was having to force a shut down. I thought it was due to MS Office 95 I had installed. However eventually it went away, so maybe it self repaired itself. I always close everything down before shutting down the machine using "Shut Down" & I only run AVG when I want it.

Regards Eric

Yachtsman1

[JEB]

Ken,

Thanks for that but after watching the associated video it looks too techie for me!

Eric,

I hope your right. It opened first time this time so here's hoping!

John

[fh1805]

John,

Although I have no experience of Windows 7, I offer you this general observation, for what it may be worth, based on my experiences with Vista. When Vista uses the word "application" in a warning it can mean an application program (i.e. something which can be seen running in the Applications tab of Windows Task Manager) or it can actually mean an application's process (which can be seen running only in the Processes tab of WTM). Furthermore, sometimes these processes are not running under my logged in userid; they are running under the "System" userid. To see them I have to do a "Show processes from all users" in WTM.

regards,

Peter

[Conflow]

John,

You do not say whether you are running Win.7 in 64.Bit/Mode or 32.Bit/Compatible Mode ~ the reason I ask that is as follows:-

If you are running in 64.Bit/Mode and you have already imported some 32.Bit Programs ~ Windows.7 will attempt to 'run' one or

more of these for you. The problem being that some 32.Bit Programs try to 'auto-start' at Boot-up ~ they may succeed in doing

that but Win.7 will have a real problem in trying to close them down.

You need a (Freeware) Program called "Advanced System-Care 3.7" from ~ www.iobit.com ~ follow the Link below:-

http://www.iobit.com/advancedwindowscareper.html

And below is a 'Screenshot' of the Program and what it does and how to use it...

Brian (Conflow).

[JEB]

Peter, Brian,

Thank you both very much. It's getting a bit late tonight to take this further but I will do tomorrow afternoon.

I am fairly certain I am not running in 32bit/compatible mode as I assume I would have had to immplement that in some way and certainly am not aware of having done so. I must have some programs that fall into that catagory. In fact is PTE not 32bit?

Will post later tomorrow.

Regards and thaks to all.

John

[Ken Cox]

John

found a windows 7 forum for you and your guru, that has some things to try

http://www.sevenforums.com/general-discussion/18369-win-7-shutdown-problems.html

ken

[Ken Cox]

also the big forum at

http://www.windowsbbs.com/windows-7/

you will likely have to register to register

ken

[Ken Cox]

JOHN

had another thought - when i shut down my outlook mail suite - it does not really s/d for 10 - 15 mins - it is still resident in the system - other programs maybe do the same thing - i tried a search for a table showing residence time but had no luck.

this is why i said to shut down the various programs and let system stabilize

and the win 7 forum guys say the same thing - as well as shutting off the programs in the systray

another site that has a wealth of info is

http://www.blackviper.com/

he has guides to fix a lot of the problems

Brian may be able to shed some light on "residence time"

ken

[JEB]

Hi Folks,

I promised you an update.

Firstly, for the moment it looks that things are sorted.

Brian, I tried, with some trepidation, your suggestion without success. I have attached a screen print of the items that open. I unticked several of them but I understand that there could be some items that should NOT be disabled. Is this true and if so I would appreciate it you could indicate which.

Ken, I followed your first post to Registry Booster which after a couple of failures to run indicated many errors which in order to remove you have to purchase the product. Caught between a rock and a hard place I relented and for the moment am a happy bunny (my pessimistic streak is showing).

Thank you all for your support.

John

[Ken Cox]

JOHN

i did not send you a link for a registry booster -- i sent a link for

http://technet.microsoft.com/en-ca/sysinternals/bb896653.aspx

free process explorer --

sysinternals -- these programs are free from microsoft

http://technet.microsoft.com/en-us/sysinternals/default.aspx

ken

[JEB]

Ken,

I would hate to think that I was being critical or complaining in any way. I am only too delighted to get my problem resolved. Your link in post No 8 leads ultimately to Registry Booster the product that has cured my problem.

Best regards and thanks,

John

[Ken Cox]

http://www.liutilities.com/products/campaigns/affiliate/cb/offer/sevenforums/rb/

JOHN

as long as you are happy, i guess that is what counts

ken

[Conflow]

John,

I just read your return Post and replies to Ken and in reply as follows:-

1)

"Advanced Win Care" creates 'backups' of everything you do and is one of the safest Computer-Maintainance Programs

out there and it goes far beyond 'Registry-Booster' in all maintainance utilities which I had intended for you to to use as

it can run in the 32.Bit and 64.Bit environments ~ and its Free !!

2)

Your Screen-Shot shows a number of 32.Bit Programs which you are trying to run on a 64.Bit Windows-7 Computer.

These are the root-causes of your problem(s) because by your own admission you do not appear to have "set-up" the PC

into "32.Bit Compatibility Mode".

3)

When you ran 'Registry-Booster' it recognised a 64.Bit PC and then (temporarily) altered your settings so it could do its

Scans and then produce an 'Error-Found Report'. Thats quite normal with such Programs but its actions are then reversed

thus leaving the PC the way it found it. This is not a permanent solution until you "buy" the Program and even then it will

have to perform these actions again and again.

4)

All "Windows.7 Operating Systems" have a user-settable 32.Bit Compatibility-Mode and I recommend that you do this

before you get involved with Registry-Altering Software ~and by the way ~ Advanced Win-Care does not alter your Registry,

it simply removes: Empty-pointer keys, Obselete-keys, Mrdu-keys, Corrects-Error keys, Leftovers-keys and general debris

which often fools Op-Systems into doing things they shouldn't do including 'Shut-down failure'.

5)

Here below are the Instructions to get Windows-7 into 32.Bit Compatibility-Mode ~ applies to Win-7 Home-Premium.

(Win.7 Professional and Win.7 Ultimate can be run in Program-Emulation Mode or as above)

Hope this helps...

Brian (Conflow)

Win-7 Compatibility Mode.pdf

[JEB]

Brian,

Just this moment seen your post. Later today I will follow your instructions but just wanted to thank you for your time in explaining the situation, it is very much appreciated.

Thank you again.

John

[Ken Cox]

John

I thought you paid for the registry booster program and it then fixed your problem and system shuts down normal now --

yes?

ken

[JEB]

Ken,

Yes that's true when I posted, but it's behaving very erratically now so am about to follow Brian's suggestions.

John

[JEB]

Ken,

Yes that's true when I posted, but it's behaving very erratically now so am about to follow Brian's suggestions.

John

[JEB]

Ken,

Yes that's true when I posted, but it's behaving very erratically now so am about to follow Brian's suggestions.

John