rick235 Posted March 10, 2011 Report Share Posted March 10, 2011 I recently changed my OS from XP to Windows 7 and ended up loosing PTE and all the details supporting the program, i contacted PTE to see if they had my purchase on record. Back came the reply saying they had no record of my purchase but asking for the details that i had told them i had lost.So i decided to purchase the program again, going on line i purchased the deluxe version for the second time. When the program was downloaded it said that this was a trial version and that PTE would contact me later with the license key.Now when i normally purchase software online using a credit card i expect the license key to be downloaded with the product and not to wait for several days for the key. What this in fact tells me is that PTE does not trust their online supplier regNow of Digital River.I sent an email to Digital River requesting the license key who in turn forwarded it to Wnsoft, this morning Wnsoft sent me the license key consisting of over 200 letters, numbers and symbols. Following Wnsoft instructions i downloaded the program and when it asked for the key i pasted it in, clicked the button and it accepted the key but no matter how many times i entered the key it would come up that this was a trial version and requested the key again and again and i am still running the trial version.i teach digital photography throughout Southern California and always recommend Wnsoft and PTE but after this mess up by Wnsoft i will never again recommend it.Wnsoft if you read this i think you should get your house in order this means issuing the license key with the software and not several days latter, please use license keys of a reasonable length and not 200 letters in lenght and finally find a supplier in the USA that you can trust.In the meantime i am still running the trial version.rick235@charter.net. Quote Link to comment Share on other sites More sharing options...
Ken Cox Posted March 10, 2011 Report Share Posted March 10, 2011 I have notified all moderators as well as wnsoft staffwhen you get your key please remember "JESUS SAVES"KEN Quote Link to comment Share on other sites More sharing options...
Igor Posted March 10, 2011 Report Share Posted March 10, 2011 Dear Roderick,I really apologize that you faced with these difficulties!Please check up your email box, I just sent again the license key.We understand that a long text of a license key isn't the best variant, but we're plan use short product keys very soon.We send license keys within 1-3 minutes after purchasing. We use own server for license keys for one reason - RegNow doesn't support our protection system. When we switch to short product keys, we'll send to RegNow a list (or generator) of product keys and it will solve these issues completely. Quote Link to comment Share on other sites More sharing options...
Igor Posted March 10, 2011 Report Share Posted March 10, 2011 Roderick,I can refund your second order (March 9, 2011), because you already purchased PicturesToExe. Please confirm this, before I begin. Quote Link to comment Share on other sites More sharing options...
rick235 Posted March 10, 2011 Author Report Share Posted March 10, 2011 Hi Igor and Ken,Many thanks for your help happy to say PTE now working fine, Igor if you can refund my payment less the back up CD that i ordered it would be much appreciated.Thank you for prompt reply, now this is what i expect from Wnsoft as of old.Thanks once again.rick235@charter.net Quote Link to comment Share on other sites More sharing options...
Igor Posted March 10, 2011 Report Share Posted March 10, 2011 Roderick,I just performed this refund. I'm not sure about all amount because I didn't refund orders with CD option yet. Please write me when you check up credit card history.And thank you again for your patience and understanding!We're trying improve our service now.P.S. I recommend to hide (or modify) your email address from your posts above to make it unavailable for spam-scanners. Quote Link to comment Share on other sites More sharing options...
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