Video Builder in 6.5

[13kjs]

Can anyone help, please? I have upgraded to PTE 6.5. First show I created worked well & burned to DVD fine. However, second attempt FAILS : Video builder opens up but then freezes & will not let me create the PTV file! I've tried to get old version 5 to build file but this does not recognise the new 'feature'/ effects from version6.5! I've also uninstalled and re-installed. Wnsoft have as yet not got back with any help!!! In frustration, I would like my money back for the extended burner licence I've just purchased but can't find how to get answers from them.

[fh1805]

If the first attempt worked, that suggests to me that all is well with your hardware and software; and that this problem is possibly related to the actual content that you are trying to use. I have sent an e-mail to WnSoft to highlight your problem. They are only a small operation. A reply may not be forthcoming until Monday.

regards,

Peter

[Igor]

Hello,

We're sorry about this problem!

Please could you try newest version 7.0 Beta 12? It's enough stable build:

http://www.wnsoft.com/files/picturestoexe/picturestoexe-beta.exe

If even the new version doesn't work, please tell me step by step how to reproduce this problem.

[13kjs]

Thanks, Peter. I thought too it might be content since the file was started off in V5 prior to the update. However, since receiving your reply, I put a few images & effects directly into a new (V6.5)file. Unfortunately, the same thing happened:I click to Create Video; Video builder opens; pte files are visible but without detail. If I click Next to create Title page, computer reports Video Builder (not responding).The program just hangs and I have to do ctrl/ Alt/ del to close. Just don't get it! Can't understand why uninstalling doesn't fix the problem. Will try Version 7 as suggested by Administrator's response. Thanks again.

janet