(SOLVED) New Problem with PTE7?

[HilaryTempleton]

After loading PTE7 onto our computer (Dell XPS, Windows7) the following happened:

1. As with others, contention with AVG where AVG stated there was a Trojan virus. To rectify this we removed AVG and put the computer back to its factory condition.

2. This did not remove two further problems:

a) When playing the .exe files the music or narration sometimes repeats itself for a few seconds so making the sound and pictures out of sequence.

When going into the pte 6.5 and pte7 programme, as opposed to playing the .exe file, and playing the sequence the sound again repeats itself, often several times in different places. This is worse when one plays the programme immediately after booting up the computer. On repeat playing the repeats of music or narration sometimes the problem become less frequent or even disappears completely. This problem occurred with many different sequences made in 6.5 or 7.

3. Playing .exe files and pte sequences within the programme on another old computer(XP) seems to be trouble free so far. Playing the .exe files on a new Windows 7 computer is trouble free. Playing the music in Windows Media Player is trouble free.

How can we return the computer to its original state?

[Ken Cox]

did you try going back to a restore point?

or did

the shows never work right on the win 7 system

can you upload the file to beechbrook or mediafire for others to see if they can determine cause

when Igor gets back, if the problem is not resolved, will likely want to have a look

ken

[fh1805]

Hilary,

Have you installed the latest drivers for your soundcard and graphics card? It might be that the remedial action you attempted has taken you back to a state where these drivers are now either out of date or in some other way corrupt.

regards,

Peter

[fh1805]

Ken, Xaver, Urn1912,

Can we please keep this thread "on topic" and keep the discussions about AVG problems in the appropriate topic elsewhere on this forum.? I would be grateful if Ken would move the relevant posts across. Please!

regards,

Peter

[Ken Cox]

Peter

i deleted mine and Xaver's

but did not touch urn1912 's

I tried moving one once and screwed up - if you can do it be my guest

ken

[Ken Cox]

Dave

I think they are continuously scanning with settings incorrect and /or they are forcing scans of folders -- hard to say - we are getting too many conflicting entries

LETS HAVE NO MORE MENTION OF AVG PROBLEMS IN THIS THREAD UNLESS IT IS BY THE ORIGINATOR OF THE THREAD

PUT IT HERE

http://www.picturestoexe.com/forums/index.php?/topic/13749-avg-2012/

KEN

[fh1805]

I have moved the three posts (urn1912's original, Ken's reply and davegee's reply), to the open topic on AVG problems ()

Peter

[davegee]

Peter,

You are right about threads veering away from subject, but I truly believed (STILL DO) that my post here:

was relevant to the OP's OP.

I was trying to explain that in the event of a virus alert it is not necessary to revert to factory settings.

DG

[fh1805]

Dave,

My apologies. I had overlooked the fact that it was the originator's reaction to Anti-virus problems that had sparked off the problems described in the original post. However, their posted concern was with their sound problems - and that is what we now need to try and focus on in this topic.

regards,

Peter

[davegee]

I saw it as two seperate problems.

DG

[Conflow]

Hilary,

You wrote (quote)..."After loading PTE7 onto our computer (Dell-XPS, Windows7)"

(Q)...Can you let us know what Model-No: of Dell-XPS do you own ?

You also wrote...."When going into the pte 6.5 and pte7 programme, as opposed to"....etc,etc.

(Q)...By any chance are you running PTE.6x and PTE.7x together at the same time on the Dell-XPS ?

You wrote (edited)..."Contention with AVG ~ We removed AVG and put the PC back to its factory condition.

Thats not strictly true because (1) AVG and all its 'left-overs' are extremely difficult to remove and

(2) There may have been a Trojan-infection and (3) The only way to put a PC back to Factory defaults is

to "Nuke" the Hard-Drive and reinstall the Op-System from the System-Discs that came with the Dell-XPS.

So effectively you have a PC which is showing a "defect" ~ This could be user generated by having 2 similar

Programs "Open & Running" at the same time a common problem. ~OR~ There is a genuine infection on the PC.

For the time being forget about the remnants of AVG ~ there is a proper way of uninstalling that program.

Suggest: You download Malwarebytes from: www.malwarebytes.org ~ do not run this ~simply download it.

Now 'get-off' the Internet (pull the Plug out) then and only then 'unpack' and install Malwarebytes and then

let it run a Scan ~DO NOT LET IT FIX anything until you have the Scan-results. If there is an infection let

it quarantine the infection only NOT FIX IT because it can remove infected Registry-Keys also.

THIS SHOULD ONLY BE USED AS A LAST RESORT should you not find the "defect" in the meanwhile.

(Suggest you 'reread' the above).

Brian.(Conflow)

[fh1805]

This could be user generated by having 2 similar Programs "Open & Running" at the same time a common problem.

Hilary/Brian,

I have regularly run multiple version of PTE at the same time (two or three of v4.49, 5.52, 5.64, 6.04, 6.57 and 7.02) in order to determine at what release level a bug first manifested itself. Over the years I have done this on XP, Vista and Windows 7 PC systems. The mere running of several instances of PTE at different versions has never caused me any problems. And I do mean running PTE itself (i.e. working on a project file) and not running executables created by the different versions.

regards,

Peter

[Ken Cox]

me also - - back in old days there were some real flaky betas and we would have to go back and forth so Igor could nail the problem - i cant count how many versions i have installed

ken

[Conflow]

Hi Guys,

Lets not 'defract' again from Hilarys problem ~ It has been my experience with PTE that when you 'open'

2 versions of PTE simultaneously and then minimise each one to the 'Tray' then try to open an Exe you may

find that its a "toss of the Coin" as to which one actually opens the Exe-File. Yes I know you have to

keep your eye on the version-title on the top/left of your Screen....I have made this error many time and

so have others!! ...(Isnt it rather peculiar that the EXE works on other PC's without problems)

Also if you re-read my Post I asked as to what version of "Dell-XPS" is running ~ because that Dell-PC

is a Hi-Spec PC (originally used as a Gaming-Computer). It has a lot more bells & whistles that usual

and is known to be "jittery" in certain circumstances which usually boils down to User-error or a fault

in Software-usage and sometimes a corrupted Registry particularily in the area of Registry-Dependencies.

In the latter its usually a Trojan which does the damage ~ they usually take over Reg-Dependencies and

'Lock' the PC for usages dictated by the Spammer. Because Hilary is getting "multiple-soundtracks" its

a sure sign of either:- (a)User-error -or- (b)Registry-problem...or some Program-remnants hanging around.

The problem is to find out what it is ????

One thing for sure ~ Its not the PTE-Program itself which Hilary alludes to.

Brian.(Conflow)

Edited:

OOops ~ I had better qualify a comment I made above about 2 versions opened.

This dual effect happened whilst I was re-constructing a Show from an 'Oldie'

made in Pte5.6 converting it with Pte.6.0 to an updated version of the original.

Both Pte-versions were operative at the same time.

[HilaryTempleton]

Many thanks for all your ideas. We are working on them! Will let you know when successful

[HilaryTempleton]

As promised I am reporting back.

We considered everyone's advice. We have spent many, many hours, in fact days, trying to resolve the problem. We have also spent £200 on 'professional advice' (including Dell and Virgin Digital) none of which has helped.

We are left with a choice now: buy a new computer or use ProShow AV software.

We will remember the day we downloaded PTE7 for a long time!

[Ken Cox]

Hilary

you never said if you followed my advice

Posted 21 November 2011 - 06:50 AM did you try going back to a restore point? THAT SHOULD HAVE BEEN YOUR FIRST MOVE

IT WOULD APPEAR AS THO YOU JUST KEPT ON DIGGING YOUR SELF DEEPER

or did the shows never work right on the win 7 system

can you upload the file to beechbrook or mediafire for others to see if they can determine cause

when Igor gets back, if the problem is not resolved, will likely want to have a look

ken

[HilaryTempleton]

It has been a long time since I replied to everyone's suggestions. The reason is it took a long time to resolve the problem! In the end it seems to have been a computer problem and we have been refunded our money and bought a new one. I cannot tell you what was wrong with it, but both hardware and software specialist at Dell eventually agreed that it could not be repaired. Thank you for your help.