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Posted

splitter64,

We apologize for this problem!

Please let me the following information:

1. Free disk space on a system drive where Windows is installed. (Because PicturesToExe stores temp files during encoding in the system temp folder.)

2. Do you see a picture of preview during encoding?

3. What you see on the final screen when the program finishes encoding? Please attach the screenshot. I'll check up system messages in the log.

4. Try to encode a very short project (10 seconds for example).

Thanks in advance.

Posted

Igor, thanks for your attention to the problem!

1. Over 9 GB. (Over 9000 MB :D)

2. Yes!

3. Screenshot attached.

4. All my tests were even less than 10 seconds (one slide with all settings by default).

post-11486-0-01330700-1333372192_thumb.j

Posted

Thanks for the details!

It seems that the program can't mix video and audio streams into final MP4 file. We use

Can we send you a special test application? It will help us find exact reason of the problem.

Posted

' Um, I guess so. Can I trust you? '

Love it, Ken. Must be an April Fool's?

Posted

you better think twice about the question"can you be trusted" if you want cooperation from the author of the program PTE

ken

I agree. It's very risky for the author of the program PTE (do you think I don't know who he is?) to send me special backdoor/spyware/trojan (test) application, which isn't available to the public. You are showing a good knowledge of computer security ethics, thanks.

And besides, the author of the program PTE just have confirmed potential problem of the program PTE, so you don't care about other users who may face it, right? It's rhetorical.

  • 2 weeks later...

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