Help with renewal

[rjpring]

I have used Pictires to Exe 6. for some years. I would like to update to the latest version, and have applied for a new licence. This arrived but wwhen trying to use it get a message saying "This licebce number is broken or incorrect". I have tried contacting Winsoft help twice over the last 3 weeks and got a incident number but have never had a follow up.

Is there a way around this?

[Ken Cox]

Richard

I have advised Igor

ken

[Igor]

Hi Richard,

I apologize for this problem! We received 3 requests from you (October 12, 2014, October 17, 2014 and October 28, 2014) and we sent 3 replies to you.

Please check your email box (and spam folder).

I'll ask our support team to contact you by email.