Anti-virus False Positive from MalwareBytes [SOLVED]

[PGA]

I have started getting Anti-virus alerts from Malwarebytes Anti-malware. It even catches the temporary EXE file created by Publish command. The file it has started objecting to is the target of a shortcut on my Windows desktop. As an attempt to circumvent this problem I have added the folder in which the EXE is stored to the Exclusions list and have also turned off the Heuristic engine. These actions have successfully circumvented the problem.

The EXE that I hit the problem on is one that I had used several times already today, in a version that was probably built with PTE v7.5. I had cause to make changes to the project and published a fresh version of the EXE earlier today using v8.0.8. I used that successfully during the early part of the afternoon. After taking a break away from the computer, I came back and tried to run the same EXE and Malwarebytes flagged it as some kind of Trojan and has quarantined it (but I don't know where and can't seem to find out where through Malwarebytes).

regards,

Peter

[Lin Evans]

https://www.malwarebytes.org/support/guides/mbam/History_Q.html

Best regards,

Lin

[PGA]

Why was it that I couldn't see this when it was sitting there right under my nose?

Thanks for the pointer. I've returned the EXE file to its proper folder, and also PteViewer.exe to the WnSoft folder.

regards,

Peter

[Igor]

Peter,

Please can you post a report here:

https://forums.malwarebytes.org/index.php?/forum/42-file-detections/

It's a special page for false positive reports in MalwareBytes antivirus software.

[tom95521]

Hi Igor,

My MB has a false positive for Jean-Cyprien's Christmas 2014. My PteViewer is normal.

Posted to the MB forum.

https://forums.malwarebytes.org/index.php?/topic/162947-picturestoexe-slideshow-false-positive/

VirusTotal

https://www.virustotal.com/en/file/e5f3b95a7e813ecd1f371f4f9a245b3baa74913e167ea52bf44cec8ba46bd579/analysis/1420020519/

Thanks,

Tom

[PGA]

Igor,

Over 6 hours ago I created an account on the Malwarebytes forum. It said it would take 10 minutes or less for the e-mail to appear telling how to complete the account setup. I'm still waiting. Twice I have logged in directly to my online e-mail service and there is no sign of any e-mail from Malwarebytes. I have checked the SPAM folder and there is nothing in there, either. I would love to report this problem to Malwarebytes but they do not want to talk to me, it would seem. This morning Malwarebytes again quarantined PteViewer.exe, despite my having restored it from the Quarantine area yesterday. You have to admire its persistence!

regards,

Peter

[tom95521]

Hi Peter,

I received the subscription verification email message in less than a minute after registration. Maybe it was marked as spam.

Tom

[PGA]

I have checked the SPAM folder. There is nothing there from Malwarebytes

[tom95521]

The problem has been fixed. At least it is for the problem I was having with MB.

Tom

[PGA]

Tom,

Thanks for the update. I'll remove my circumventions and see what happens.

Peter

[Barry Beckham]

Peter

I never experienced anything myself here and I did download a few slide shows from SSC

[PGA]

I have now undone that which was previously done, i.e.:

• deleted the Exclusion list items
• turned on the Heuristic engine

...and re-booted the PC. All seems to be OK. No false positives - yet!

[Igor]

Peter,

Tom,

Thanks for your help!