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Product Key and Anti-Virus


Barry Beckham

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Well, you CAN cut/copy and paste a new one but you can also type it in?

xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

If I copy and paste from my e-mail or archive of serial numbers I don't get any A-V problems.

A little more detail might help - is your contact trying to Cut/Copy and Paste from an email? The same person would (?) get problems cutting and pasting ANYTHING from anywhere to anywhere else under those circumstances. It is just text.

DG

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We supply the key on the CD case for the customer to manually type in. The customer originally manually inserted the key and used an 1 instead of an I and that would have caused the first rejection. However, I then sent his key to him on an email and got him to copy and paste the key to avoid any operator error and he reported is was rejected.

I even tried a second key and he said that was rejected too, but if I use these keys they are accepted without a problem.

Given Igor's remarks above I am rather at a loss here. In my last contact I suggested the customer remove PTE and then do a clean install again as administrator and then copy and past his key. I am still awaiting his reply

I have looked at the key again to make sure nothing odd crept into the copy and paste and I have even sent him another copy of PTE electronically via the internet. I did this, just in case some write error on our disk is the cause, but I am clutching at straws now and I am not confident that this will help

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This issue now appears resolved, but I can't say I am any wiser with regard to the cause

My last suggestion was to remove PicturesToExe from his PC and then re-install it. I suggested he did this as the administrator and then once it was re-installed the original product key be copied and pasted in.

The customer has told me that this has worked ?????????????????????

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