PicturestoExe is not responding

[Larry Wilson]

I have reinstalled PicturestoExe Vers 8 on several occasions to try to overcome this problem. I have only recently transferred over to a new computer but it was working fine until recently. Once the program stops responding the screen greys out and nothing happens.

I have used PicturestoExe for a long time and have never had this problem. I have lodged a support ticket as well

Can you assist me please

Thank you

Larry

[davegee]

Are you seeing the "Not responding" message (top right)?

Give full details of your system including the graphics card.

I have seen similar reports elsewhere which involve either ATI or AMD Radeon cards but not with PTE.

DG

[Larry Wilson]

Hi DG

Thank you for responding to my issue.

Here are the specs of my new desktop:

Memory (RAM) 16.0 GB
Graphics AMD Radeon R7 200 Series
Gaming graphics 4864 MB Total available graphics memory
Primary hard disk 369GB Free (466GB Total)
Windows 7 Professional

System
--------------------------------------------------------------------------------

Manufacturer Gigabyte Technology Co., Ltd.
Model Z97-HD3
Total amount of system memory 16.0 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 6334 GB
Disk partition (C:) 369 GB Free (466 GB Total)
Media drive (E:) CD/DVD
Disk partition (S:) 3833 GB Free (5589 GB Total)
Disk partition (T:) 172 GB Free (279 GB Total)

Graphics
--------------------------------------------------------------------------------

Display adapter type AMD Radeon R7 200 Series
Total available graphics memory 4864 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 3840 MB
Display adapter driver version 14.301.1001.0
Primary monitor resolution 1920x1200
Secondary monitor resolution 1920x1200
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Realtek PCIe GBE Family Controller

The words "not responding" are in brackets in the top left corner, ie, "PictureToExe Deluxe (Not Responding)" and when I click on the picture, the screen greys out

Regards

Larry Wilson

[Igor]

Hello Larry,

I apologize for this problem!

Please try the following:

1. Uninstall PicturesToExe 8.

2. Download new version 8.0.12 from WnSoft website:

www.wnsoft.com/files/picturestoexe/picturestoexe-setup.exe

3. Install PicturesToExe 8 again. At first run, if the program will suggest you import settings from previous versions, please IGNORE this action.

If it doesn't help, please check your computer with antivirus.

If you have connected network drives or USB hard drive, try to temporarily disconnect them.

Maybe your computer is overheating due to dust? Just a guess. If it possible, please check temperature of your CPU and video card.