Website Videos

DawnG · October 23, 2015

These were working fine for the longest time and now there are errors and there is no available video. Does anyone know what i can do to fix this?

http://www.affectionately-yours.com/photo-slide-shows/

http://www.affectionately-yours.com/restoration-samples/

Lin Evans · October 23, 2015

Hi Dawn,

In checking with different browsers, it appears that the browsers can't find a video with "supported format." Where are the videos for your website actually hosted? Were they placed on YouTube or Vimeo, etc., then embedded in your website or were they uploaded to the website server? Do you know the original format (mp4, Flash, AVI, etc.)?

There have been changes and not all good ones IMHO at YouTube where the defaults are for HTML5 and unless the viewer's browser is set to ignore HTML5 and use Flash instead some videos may not be visible.

To chase down the issue, the first thing needed is to determine where these videos were hosted. Once that is determined then it's possible to proceed and see if they have been removed or what the problem is.

Best regards,

Lin

DawnG · October 23, 2015

Thanks for the quick response Lin....I have been a nervous wreck

They are mp4 files and are hosted right on my site server and I did check that they were still there. I uploaded the retail_video_player.swf months ago and all seemed to work fine until very recently. Don't know how long it has been like this.....

Lin Evans · October 23, 2015

Dawn,

The quickest way to test is to directly access one of the videos without going through your website. For example - Use your FTP software to determine the folder on your server where one of the videos reside. An example below from one of my own.

My website is accessed as follows:

"http://www.lin-evans.org"

I have a video called "demo.mp4" in a folder called "dawn"

So to access it directly, I simply type the following:

http://www.lin-evans.org/dawn/demo.mp4

If you click on the above, a little video I have just uploaded consisting of two slides and a third blank with "End" should play on your computer with your default player.

So to test your own videos, you just need to do the same substituting your own website URL and the folder and name of one of your videos. If it plays that way, then probably your website host has made some changes and you need to contact them and explain that your videos will no longer play and they can help you resolve the problem.

It appears that your mp4 video has been converted to either Flash or SWF Flash by your player and this format isn't compatible with web browsers. If you try the above procedure and are able to see your videos that way, then you need to change the format on your website to something compatible with everything such as mp4. This issue of Flash being converted to HTML5 whether by your web host or by your software is apparently causing issues. MP4 is much slower to load and has a larger "footprint" but is compatible with virtually all systems and browsers.

Let's take it one step at a time and we can get it resolved.

Lin

DawnG · October 23, 2015

Thank you again so much Lin I apologize I should have checked with my host first but didn't think it was anything there. They are working now to try to figure it out.

The reason I came here first was because of a problem I just had. I transferred all of our home vhs films to dvd, and went through PTE with all of them for titling. Every single one came out great....except for the last one a few days ago after recently upgrading to windows 10. In the finished copies of this last one there is ghosting, the effect of old film flipping and blur. None of which turned up in the others and none of those issues are in the original. I thought perhaps somehow windows 10 was causing issues. I hesitate giving these to family because they are that poor

Anyone else having any problems like this?

tom95521 · October 24, 2015

I can sometimes play the first video on the page. When I view source I can play the mp4 videos just fine.

It looks like some kind of weird caching problem to me. When I hit F12 in Chrome to debug the page it (sometimes) has a http status code 416 error on a video which has to do with byte range serving (loading part of the video before playing).

The page has some errors that you might want to fix. There are online html tidy sites that will clean up the code.

https://validator.w3.org/

Good luck!

Tom

DawnG · October 24, 2015

Thanks for your time Tom......very interesting situation. While I was on the phone with my host tech support yesterday he was getting the exact same results I was. I will give them this info.

Thanks again

Ken Cox · October 24, 2015

dawn

i can open both pages but no play the slides

ie 11 and chrome browsers

nice job on the photo restore!

ken

tom95521 · October 24, 2015

There might be an easier way to embed videos in on your web pages. YouTube hosted, Vimeo, ...

http://www.tommendenhall.com/test/

Your problem might be varnish web cache related. Apparently fixed in a newer version of varnish.

https://www.varnish-cache.org/trac/ticket/1506

Tom

Output from your web server.

HTTP/1.1 416 Requested Range Not Satisfiable

Server: nginx

Date: Sat, 24 Oct 2015 15:27:53 GMT

Content-Type: video/mp4

Transfer-Encoding: chunked

Connection: keep-alive

Last-Modified: Fri, 20 Feb 2015 21:39:25 GMT

Etag: 981f37cab04d5534994aab3a3836fc31

X-Timestamp: 1424468364.36438

X-Trans-Id: txc2594ae49c324f64b6856-00562ba379

X-Fat-ttl: 86400.000

X-Varnish: 477598845

Via: 1.1 varnish-plus-v4

X-Fat-Backend: swift

X-Fat-grace: none

X-Fat-Cache: MISS

X-Thin-ttl: 86400.000

X-Thin-Source: thin_dal1

X-Varnish: 270398274

Age: 0

Via: 1.1 varnish-plus-v4

X-Thin-Backend: fat_cache

X-Thin-Hints: last backend was fat_cache

X-Thin-Grace: none

X-Thin-Cache: MISS

Accept-Ranges: bytes

Content-Range: bytes */0

Access-Control-Allow-Origin: *

Access-Control-Max-Age: 604800

DawnG · October 24, 2015

dawn
i can open both pages but no play the slides
ie 11 and chrome browsers
nice job on the photo restore!
ken

Thank you Ken for trying. I love doing the restorations.....but sure does consume a lot of time

DawnG · October 24, 2015

There might be an easier way to embed videos in on your web pages. YouTube hosted, Vimeo, ...
http://www.tommendenhall.com/test/
Your problem might be varnish web cache related. Apparently fixed in a newer version of varnish.
https://www.varnish-cache.org/trac/ticket/1506
Tom
Output from your web server.
HTTP/1.1 416 Requested Range Not Satisfiable
Server: nginx
Date: Sat, 24 Oct 2015 15:27:53 GMT
Content-Type: video/mp4
Transfer-Encoding: chunked
Connection: keep-alive
Last-Modified: Fri, 20 Feb 2015 21:39:25 GMT
Etag: 981f37cab04d5534994aab3a3836fc31
X-Timestamp: 1424468364.36438
X-Trans-Id: txc2594ae49c324f64b6856-00562ba379
X-Fat-ttl: 86400.000
X-Varnish: 477598845
Via: 1.1 varnish-plus-v4
X-Fat-Backend: swift
X-Fat-grace: none
X-Fat-Cache: MISS
X-Thin-ttl: 86400.000
X-Thin-Source: thin_dal1
X-Varnish: 270398274
Age: 0
Via: 1.1 varnish-plus-v4
X-Thin-Backend: fat_cache
X-Thin-Hints: last backend was fat_cache
X-Thin-Grace: none
X-Thin-Cache: MISS
Accept-Ranges: bytes
Content-Range: bytes */0
Access-Control-Allow-Origin: *
Access-Control-Max-Age: 604800

Thanks so much Tom! Such detail! I put in a ticket with the host tech support yesterday and have not heard back from them. When I do I will show them the info you gave me in both posts. I need to get this problem eradicated. Thanks so so much!

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