Issue Loading New v 9 [SOLVED]

[mhwarner]

Not sure where this should go since it isn't about a beta version but the new release.  I downloaded and installed according to the defaults (on Win10 home).  My last beta install was Beta 14 and I allowed the install to copy my settings from there. The program loaded and attempted to play the automatic video that loads at the initial install.  All I got was the frame and a black square in the middle.  It never loaded and I received the following error:  Exception EAssertionFailed in module PicturesToExe.Exe at 0000AE1F.  I had to let Windows shut down the program and restarted it.  It opened fine but the video did not display this time (I assume it only displays on the first install).  I loaded the "Sample Project" and it displayed just fine.

[Igor]

22 minutes ago, mhwarner said:

Not sure where this should go since it isn't about a beta version but the new release.  I downloaded and installed according to the defaults (on Win10 home).  My last beta install was Beta 14 and I allowed the install to copy my settings from there. The program loaded and attempted to play the automatic video that loads at the initial install.  All I got was the frame and a black square in the middle.  It never loaded and I received the following error:  Exception EAssertionFailed in module PicturesToExe.Exe at 0000AE1F.  I had to let Windows shut down the program and restarted it.  It opened fine but the video did not display this time (I assume it only displays on the first install).  I loaded the "Sample Project" and it displayed just fine.

Please can you try to open this video (a demo project) again? In the main menu > Help > click "Welcome demo". Does it work now?

"Welcome demo" was available on first run in all versions of PTE during last 10 years.

[mhwarner]

It does seem to work Ok from "Help\Welcome screen".  It has always worked in previous beta versions when I first loaded the program after installation.  Not sure why it didn't this time.  Thanks for the quick reply.

[Igor]

Hi,

Please can you uninstall PTE 9 and install it again as you did it earlier? Will that problem occur again?

Thanks in advance,

[mhwarner]

Hi Igor,

Sorry not to respond sooner.  I was busy taking pictures at the Grand Canyon and had no internet connection.   I uninstalled PTE 9 and then reinstalled the latest version 9.01.  I did not experience the same issue.  The demo show loaded and played properly immediately upon first open, so whatever the problem was, it seems to be resolved. Thanks for being so responsive!

[Igor]

Thanks for the confirmation! 

We modified the code of PicturesToExe to provide better stability.