Help with download, PLEASE

[Catlem]

I hope someone can help me figure this one out. I have an HP Photosmart 315 digital. Not a fancy camera but it has served it's purpose for me for over 2 years. Anyway, I cannot download pics from my compact flash cards (I've tried 2 different cards (different brands) that have worked for me in the past.

I've tried to download directly from the camera through USB. The photosmart software sees the camera but says there are no images. There ARE images! I can see them on the camera display and have even successfully had pics printed at the store. The same happens with my Belken card reader. It sees the USB device but says there is nothing on it. My USB ports check out fine in Device Manager. I've done this hundreds of times with this PC. I'm operating Windows XP Home Edition.

There have been no changes to my OS or laptop since the last time I used this.I have a wireless USB mouse on one port but I've tried disconnecting the mouse...still no luck.

Here it is in a nutshell:

1. USB ports check out OK

2. Camera is OK

3. Cards are operational in camera

4. Cards can be read in store reader

5. Cards CANNOT be seen through camera connection OR card reader connection on my laptop OR my PC

6. HELP! New grandchild due any day and I was looking forward to creating some musical CDs!!!

Any help you can give me would be greatly appreciated

[Ken Cox]

Catlem

welcome to the forum

try a new cable from camera to usb

switch usb ports

download to a friends computer ??

if yes

put the picts on a cd while there to CYA

try reading cd at home

talk to computer shop

the usb bus could be bad

do you have anything else/or friend that can plug into your usb bus

ken

[Catlem]

Hi Ken,

Thanks for the fast response.

I have a wireless USB mouse that connects to both USB ports with no problem

I I don't think it's the cable since the Belkin reader is a different USB cable than the USB cable that comes with the camera and they both have the same problem. The system "sees" the additional drive when connecting USB but does not see any files on it. There are files because I can see them in my camera.

I have a PCMCIA card reader that I'm going to try next. I'll let you know if that works

[Catlem]

OK, now I'm even more confused. I was able to view the pics on the cards using my PCMCIA adapter card. That seems to leave the USB ports BUT they check out fine in device manager and I'm able to use my USB mouse in both. Any ideas????

[alrobin]

Catlem,

You could try re-installing the Photosmart software. Uninstall the existing software first.