Font Button Not working [SOLVED]

[Mick]

Hi All,

When I click the font button to add text to a blank slide an error message appears 10 times "frame engine exception" then the programme freezes.

Help

Mick

[davegee]

Operating system?

Version?

Have you tried this on a new project?

Have you tried a complete uninstall/reinstall?

DG

[Mick]

Hi davegee,

Windows 10 is the operating system. The version is essentials 9.0.10 the programme tells me I have the latest version. It happened on two new projects and yes I have uninstalled and downloaded and again  reinstalled. I have being using Pictures to exe for over 10 years and this version 9 is the first one I've had problems with.

Thanks,

Mick

 

[davegee]

Post screen shot showing which button and what happens afterwards?

I have same system etc and cannot duplicate your problem.

DG

 

[Igor]

Hello Mick,

1. Please download this special test application:

http://files.wnsoft.com/test/ComboFont6.zip

2. Unzip this file, and Run ComboFont6.exe file.

3. Click Font List button to show a list of fonts.

Let me know if you will see same error message.

4. When you close the test application, it should create a new file fontlog.txt please send it me. It will help me find a reason of this problem.

[Mick]

Hi Igor,

Yes I got the same error message  "frame Engine Exception" when I ran the test application. I cannot fine the fontlog.txt file after closing the test application where would I fine it

Thanks

Mick

[Igor]

Hi Mick,

Thanks for testing.

Please let me know - did you unpack all ZIP archive, before run the test application? fontlog.txt file could be created in same folder with the EXE file. Can you check again, please?

[Mick]

Hi Igor I thought I di but I will do it again in the meantime attached is a picture of the error message.

Mick

[Mick]

Hi Igor,

I have completed that again I'm attaching a photo of my screen . I still cannot find that file. My IT is very limited

Mick

[Mick]

Hi Igor,

I ran the test programme again and did not get the same error also I located the fontlog file and have attached it to this response

fontlog.zip

[Igor]

Thanks, Mick! We'll check it.

[Igor]

On 13.07.2017 at 0:05 AM, Mick said:

Hi All,

When I click the font button to add text to a blank slide an error message appears 10 times "frame engine exception" then the programme freezes.

Help

Mick

Hi Mick,

We created a new test application. Please can you run it?

http://files.wnsoft.com/test/FontTest1.zip

1. Unpack the ZIP archive.

2. Run ComboFont1.exe file

3. Click Font List button (it should display a list with fonts).

4. Test application will create a new file fontlog.txt in the same folder. Please send me this file.

Thanks,

[Mick]

Hi Igor,

Please see new file  fontlog attached.

Many thanks,

Mick

fontlog.txt

[Igor]

Hi Mick,

Thanks,

Did you see any error messages when you tried this test app?

If no, please delete fontlog.txt file and try to run it again.

Can you also send me FNTCACHE.DAT file from C:\Windows\System32  ? If it exists there.

[Mick]

Hi Igor,

Please see attached fontlog file retested as requested. There were no error messages. I deleted the file fntcache.dat like Jean suggested and my Font button is working again. I don't understand why and whether the problem will come back. For some reason the fontlog file will not upload to this reply. I've retested three times and each time there is a problem attaching the file here.

Regards,

Mick

[Mick]

Hi Igor,

I think I have Zipped the file and it is attached now. Hope you can read the information you need.

Mick

fontlog.zip

[Jean-Cyprien]

Hi Igor,

Now, deleting the FNTCACHE;DAT file is not enough ! After the restart of the computer, the problem occur again.

Here is the result of your FontTest1 (from Yvan and from chanfi)

Thanks in advance

Igor_yvan.zip

fontlog-chanfi22.zip

[chanfi22]

Hi Igor

to add some informations following the Jean Cyprien'S post I send you a fontlog report done on a laptop where the issue never occured. Could be help you to understand this very strange issue

 

fontlog-chanfi22-laptop.zip

[Igor]

mick,
Jean-Cyprien,
chanfi22,

Thanks!

Two more questions, please:

1. We need fontlog.txt file only if the error message occured when you run this test application. Can you confirm this?

2. If you have this problem, send me FNTCACHE.DAT file from C:\Windows\System32  

[chanfi22]

Hi Igor

on my workstation (where the issue occures with PTE 9.10) I never see the error message when I run the application test. I'll try again and send you the fontlog.txt & FNTCACHE.DAT files if the error message is on

[chanfi22]

Hi Igor

I just tried a new test on my worstation :

1) Running your test application program : all is OK. I can see the different fonts when clicking the Font list button

2) Following test 1 I ran PTE 9.10 and the issue appeared when clicking the Font list button

Seems your test application not  run the same code than PTE 9.10 regarding the font management?

[Igor]

Thanks,

Please try a new special version of PTE (it appears in v9.0.11)

http://files.wnsoft.com/test/picturestoexe-setup.exe

Does it work correctly?

[Mick]

Hi Igor,

Just updated to 9.0.11 and there is no problem the font button is working and the file FNTcache is not in my system32 folder.

Many thanks,

Mick

[chanfi22]

Hi Igor

it's fine and running OK.

I done the following tests :

1) run PTE 9.10 and confirm the issue is always here

2) Downloaded and installed this new special version of PTE  and now it's OK

congratulaltions and thanks.

when do you plan to officialize this new 9.0.11

[Igor]

Thanks for the confirmation!

The official v9.0.11 will be announced very soon.