AVG flags P2E files as Trojan Horse [SOLVED]

[Andrew Williams]

Just updated to P2E v9.0.10. All worked OK and I made a new show then published it as a PC format exe file as usual.

Just run my weekly AV check using AVG and get messages that PTEViewer5 and the exe file I created are infected with a trojan horse virus, see attached screen shots.

I'm pretty sure this is a false positive but would like to be re-assured before I set AVG to ignore this.

[Igor]

Hello Andrew,

Thanks for you report!

It's a false positive. We'll inform AVG about this problem today.

[Igor]

Andrew,

I sent a report to AVG about this false positive.

You can also send your report to AVG, it may speed up the solution:

https://secure.avg.com/submit-sample

 

[Andrew Williams]

Hi Igor,

 

Thanks for your prompt reply, I've also reported this to AVG as you suggeted.

Regards

Andrew

[Igor]

Thanks, Andrew!

 

[Igor]

The problem with AVG antivirus should be solved soon:

Quote

Hello,

Thank you for contacting AVG.

The detection of provided file by AVG was incorrect, and we can confirm that the file is safe. The detection was removed in a recent AVG update, please wait at least 24 hours.

<...>

Best regards,

Miroslav Rotrekl
AVG Customer Care

 

[Andrew Williams]

Thanks Igor,

I've had a similar reply, I'll see what happens.

Andrew

[Igor]

On 19.07.2017 at 6:34 PM, Andrew Williams said:

Thanks Igor,

I've had a similar reply, I'll see what happens.

Andrew

Hi Andrew,

Please can you check AVG and PTE files now?

[Andrew Williams]

OK Igor,

I've removed the exception I added to AVG database and just done a full scan.

No errors detected so all seems to be fine.

Thanks for your help,

Andrew

[Igor]

Great!