Video Clip Won't Convert

[goddi]

Greetings,

I am having problems trying to Convert a couple of my video clips. If I try to convert a video clip in the File List, the Convert screen opens but the clips don't appear. The clips play just find in Windows Media Player.

At first I thought it was a size problem. The clips are large. However, I was able to convert an even larger clip before I tried these two other clips that are not quite as large.

The largest clip that would convert was GOPR0107 (1752 MBs). The two that will not appear in the Convert window are GOPR0115 (1505MBs) and GOPR0116 (1523 Mbs). See screenshot. And if I drag either of these two clips directly down into the Slides view, I get 'video not found'.

So I am not sure what is causing the issue. Could it be a size issue?

Gary

[Igor]

Gary,

Please see my recent post here. We need to update our video decoders to solve this issue.

[goddi]

3 hours ago, Igor Kokarev said:

Gary,

Please see my recent post here. We need to update our video decoders to solve this issue.

Igor, Thanks for the info. For those two video clips that would not convert, I ran then through Adobe Premiere Elements and exported them with only a change in the aspect ratio and bit rate, then PTE would convert them. Strange. Looking  forward to  V.10.

Gary

[lawrenceD]

I have a different issue on the same topic.  When I right click and ask to convert the conversion window just shows errors and the MP4 files will not convert.  I am using Windows 10 and have now tried this on the recently downloaded 9.0.12 and the earlier version.  What am I doing wrong?

[Igor]

Hi,

Can you try to clear the list of files (click Remove button for each selected file). And then convert video file(s) again.

[Barry Beckham]

Lawrence

You did email me with this issue and I did a lengthy reply to you, but the email came back to me saying there was a network issue at your end.