PTE 9 does not connect sound

[lhpict]

Since I use PTE 9 (version .12) I can't publish my projects with sound. After the file is created (mp4, DVD, AVI or wathever) there is no sound. In the project is everything fine.

When the project becomes bigger,  PTE9 hangs at the beginning of te project by starting publishing.

Is this  problem known by somebody?

I use a desktop with a I5 processor and 16GB of memory and Windows 10. I the past i had no problems with PTE8.

Thanks

Luc,

Belgium

[Igor]

Hi Luc,

Does this problem with sound occur with all projects, or with projects which has certain long duration? 5 minutes, 15 minutes, 1 hour?

Will it work for a short project, say 1 minute?

[lhpict]

Thanks for your reaction.

For a very short project, say  about 1 minute, the rendering works. Once there is more then one soundtrack the problem occurs.

When i tray to make a mp4 file the rendering hangs. When i interupt the process after a long time (i tried for several hours)  i often get a read error.

In the project itself everything works fine from the beginning to the end.

Could it be a hardware problem? Bad memory for example. I find no errors on the harddisk.

 

[Igor]

Please try to create as possible short and simple project to reproduce this problem. And send me all project files in a ZIP archive. I'll check.

You can use Dropbox or Google Drive to send me a download link.

[lhpict]

I hope you don't mind I use a downloadlink to Wetransfer for the zip-files.

I have forwarded two zip-files

Project with problems.zip and Project without problems.zip.

The first one has 1 mp3 soundfile in track 1 (no problem), the second (with problem) has 2 mp3 soundfiles in track 1

This is the link

https://wetransfer.com/downloads/b79d9ec8e7148db6bf02515687a4538020171006133315/170e8c14cd70949d5ecbc150c10624da20171006133315/5bd218

 

[Igor]

I confirm this problem with encoding of a video.

We'll fix this problem in the next update. Please wait a little.

Thanks!

[Igor]

On 01.10.2017 at 3:13 PM, lhpict said:

Since I use PTE 9 (version .12) I can't publish my projects with sound. After the file is created (mp4, DVD, AVI or wathever) there is no sound. In the project is everything fine.

When the project becomes bigger,  PTE9 hangs at the beginning of te project by starting publishing.

Is this  problem known by somebody?

I use a desktop with a I5 processor and 16GB of memory and Windows 10. I the past i had no problems with PTE8.

We fixed this problem. It happened in case of certain non-latin letters in filenames of audio files.

Please try a new Beta version:

https://files.wnsoft.com/test/picturestoexe-setup.exe

Let me know about a result.

[lhpict]

Thanks for the support!

Encoding now works well both for mp4 as for DVD.

Now arises another problem. The mp4 file can not be read by my mediaplayer. In the PTE8 version there was no problem.

Are there other, newer codes used in PTE9?

I will try to update my mediaplayer  but so far without succes.

You are been very helpful , thanks!

[davegee]

Which Media Player are you using?

Have you tried the recommended MPC-HC?

https://mpc-hc.org

DG

 

[lhpict]

Sorry, I have me wrong expressed . I was talking about my hardwareplayers  and Tv-station. Playing the mp4 file on the Pc is not a problem.

[lhpict]

Problem with Media Player is solved.

During encoding PTE8 I used High quality settings without having problems. In PTE9 I have to use Standard settings to avoid errors.

Thanks for the support.

[DaveT]

If I am in timeline the individual sounds play but in slides and when creating executable file there is no sound.  I've downloaded the latest version of PicturesToExe as suggested above.

[lhpict]

Hi Dave

At the beginning of PTE9 I also had problems with the sound reproduction in my projects.

But since the latest version, everything works as it should.

I only use mp3 files for the sounds play.

Just having problems with exe files? You would need to test mp4 or avi export if there the same problem arises.

Best regards

Luc

[DaveT]

Thanks Luc

I use WAV files for the sound, I will try replacing them with MP3 files and will also try the different export methods. I have the latest version of PTE9.

Cheers

Dave