CAN NOT CREATE HD VIDEO FOR PC

[orizaba]

My system: Windows 7 Ultimate 64-bit, updated, RAM 32GB, CPU Intel Core i7 Quad core

PTE v9.0.11

Project with 213 slides (photos and videos), 38 audio tracks, 33min 03s long. Template is 5,43GB.

Problem:

When I intend to create HD VIDEO FOR PC (Bitrate 20000, 2-pass), first pass runs ok and takes 32min, but second pass does not start (after waiting almost 1 hour), timeline keeping on 50%.

Trying to see what could go wrong, I opened Windows Task Manager, and could see that Process "FFServer.exe *32" was steady on CPU 13, Memory 276.164K, and "PicturesToExe.exe *32" was steady on CPU 00, Memory 482.000K. Computer was not frozen, working normal.

I can not imagine what is going on, as this is the first time it happens to me, even with big and long projects like this one. I know tha I can try to use the "1-pass" solution, but I do not want to, as its best quality is not as good as my 2-pass, 20000Kbps.

So, someone has any idea what can be this problem? Point is that I intended to finish this project to present it to people tomorrow, and I can not make the necessary HD mp4 file.

Thanks to all.

Jose

 

[orizaba]

55 views, and no ideas? Me too, this problem has no aparent reason.

I even tried the 1-pass way (Preset 1920x1080, High quality) and... surprise, the creation did not even start, kept on 0%.

I googled to see what is "FFServer...", then I looked for what happens with FFServer when CPU reaches 100% during the process, which fact I verified during the first pass of the failed 2-pass creation, and I concluded that all the problem could be related with my CPU. Which fact remembered me that some weeks ago I ticked the option "Minimize video card usage (for slow PC)", in Settings, Preferences, System, because I was affraid of some crash as project included some heavy slides and videos, and lots of audio tracks. In fact, my PC is not slow at all, but...

Ok, after that "Minimize..." was cleared, I made my 2-pass creation, 20000Kbps, without any problem, as usual.

Question: what this video card usage has to do with the second of the 2-pass custom creation, or even with the Preset "High Quality (1-pass)"? I should like to know the answer to this, or if this is a bug of PTE.

Jose

[lhpict]

I have then same problem, still after updating to PTE9.13 I can create HD VIDEO (mp4) in NORMAL QUALITY. 

In High quality occurs the same problem.

Luc

 

[orizaba]

Strange, isn't it?

I updated to 9.0.13 as well, and error persisted. I didn't try NORMAL QUALITY because it is not enough quality.

Hope that Igor can find out what is the problem.

Jose

[Igor]

Jose,
Luc,

Sorry for the delay!

Do you have same problem with encoding a video for short projects (3-10 minutes) ? 

A difference between High and Normal option is only bitrate value. It's very strange that it doesn't work.

What CPU installed in your computers?

[lhpict]

Igor

Features of my computer: I7 with 16Gb RAM and SSD 500Gb + 2TB data disk. Windows 10 Pro.

In my case, I can create HD VIDEO (mp4) in PTE9.13 (14) but I can't play it on my tv (Pananasonic Plasma Viera: PAL B, G, H, I,PAL 525/60; 16:9 HDMI1920x1080),

The presentation stops after 3 or 4 slides. In NORMAL QUALITY (mp4) there  is no problem. The problem lies perhaps in my tv.

Thanks

Luc

[Igor]

Luc,

How old your TV?

[lhpict]

8 years. mp4 files created with PTE8 in high Quality did fine. But I can live with it. Normal quality is acceptable.

[Igor]

Thanks, 

I will explore this problem. PTE 9 uses new version of H.264 encoder with same parameters. Probably there are some parameters which we can change to add more compatibility with old TVs.

[lhpict]

Igor

I suspect that H264 codec not only causes the error.

I made a project (mp4 standard quality) without sound and my TV plays the project after  the TV displays the error "audio codec is not supported".

Could this be causing the problem?

Luc

[Igor]

PicturesToExe 9 uses AAC codec for MP4 video. It's popular audio codec for videos.

For AVI video PTE uses MP3 codec.

[lhpict]

Igor

I recently purchased on NVIDIA SHIELD TV player updated with the latest codecs and i am having no problems now.

This suggests there are new codecs in PTE9  that give problems with older hardware.

With my new TV player and my eight-year-old TV there are no more problems now.

Greetings

Luc

 

[davegee]

https://www.amazon.co.uk/HSA/pages/default?pageId=16DD4F11-E584-4ADC-B6CE-9AA5314DB87F&store_ref=SPONSORED_SEARCH_AC1WIB3F6DBU39G&store_ref=SPONSORED_SEARCH_AC1WIB3F6DBU39G&hsa_cr_id=5854859720402

[Igor]

Luc,

On 28.11.2017 at 7:25 PM, lhpict said:

Igor

I recently purchased on NVIDIA SHIELD TV player updated with the latest codecs and i am having no problems now.

This suggests there are new codecs in PTE9  that give problems with older hardware.

With my new TV player and my eight-year-old TV there are no more problems now.

Greetings

Luc

Can you try the following test video files on your TV where earlier you had the problem with PTE 9 files and let me know about results:

https://files.wnsoft.com/test/video/pte9_1080_30p_q100_aac192.mp4

https://files.wnsoft.com/test/video/pte9_1080_30p_q100_aac-160.mp4

https://files.wnsoft.com/test/video/pte9_1080_30p_High.mp4

https://files.wnsoft.com/test/video/pte8_1080_30p_High.mp4 

https://files.wnsoft.com/test/video/ProShow_Slideshow_1080_30p.mp4

[lhpict]

Igor

I tryed the test on three different players.

1. WDTV Media Player https://support.wdc.com/product.aspx?ID=1015

Only the PTE8-file could be played back https://files.wnsoft.com/test/video/pte8_1080_30p_High.mp4 

The other files pte9 and Proshow did not start. There was no error message.

2. Samsung Bleu-Ray player BD-D5100 https://www.samsung.com/us/support/owners/product/2011-blu-ray-disc-player-d5100-series

all files could be played

3. NVIDIA SHIELD TV player https://www.nvidia.com/en-us/shield/shield-tv/

all files could be played

I used for the three players the same TV (Pananasonic Plasma Viera: PAL B, G, H, I,PAL 525/60; 16:9 HDMI1920x1080)

[Igor]

Thanks for testing!

It seems that some old hardware players are not fully compatible with H.264 video, if video from two different software programs cannot be played correctly.

We recommend to create AVI video for these players.

PTE 9 uses latest version of H.264 encoder, and PTE 8 used the old version (2009 year).