P2E9 Deluxe sound no picture

[Barry C]

Since upgrading to version 9.0.16 Deluxe I cannot play exe files. I get sound but no picture and the screen freezes "Not responding".

The project plays within the program but not if I publish it.

[davegee]

Barry,

Details of your system and the size of your images / audio files??

DG

[Barry C]

Windows 7 Professional.

5 jpgs each about 500MB.

Audio mp3 6.39MB

[davegee]

Graphics card? RAM? Laptop? Desktop?

500mB ???????

Size of the .exe file?

DG

[Igor]

Barry,

Does this problem occur with all projects (EXE files) which you create in PicturesToExe 9.0.16?

Try to create a new simple slideshow: 3-5 images (1920 x 1080) and one MP3 audio. Will it work?

The problem which you described can be caused by several reasons:

1. Incorrect work of drivers of a video card. Solution: update manually drivers of a video card.

2. Incorrect work of antivirus software (false positive). Solution: try to disable antivirus to check if it helps.

3.  Use of several "heavy" images on one slide with ultra high resolution. Try to reduce pixel size of images.

[Barry C]

I have a Dell desktop XPS 8500 running Windows 7 Professional 64

RAM 8GB

AMD Radeon HD7700 series

Attached is Small P2E Test.exe which runs within P2E9DeLuxe but if published I can hear only sound but see no image.
To stop it I have to use Ctrl-Alt-Del where it shows as Not Responding.

Your help is very much appreciated because it's driving me mad.

I think it's the graphics software.

 

Small P2E Test.exe

Small P2E Test.pte

[Barry C]

Further information:

Radeon Software Version - 17.2.1

Radeon Software Edition - Crimson ReLive

Graphics Chipset - AMD Radeon HD 7700 Series

Memory Size - 2048 MB

Memory Type - GDDR5

Core Clock - 1000 MHz

Windows Version - Windows 7 (Service Pack 1) (64 bit)

System Memory - 8 GB

CPU Type - Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

[Igor]

Barry,

I created 4 test shows, please try to run them and let me know about results:

https://files.wnsoft.com/test/0/test1_original.exe

https://files.wnsoft.com/test/0/test3_nocolormanagement.exe

https://files.wnsoft.com/test/0/test4_england.exe

https://files.wnsoft.com/test/0/test2_safeexe.zip

[Barry C]

Hello Igor

I have just run each one with the same result on each one, namely black screen, with sound, and the only way out was via Task manager where it showed as Not Responding.

I had also just updated the Radeon software/drivers as below:

 

12/4/2018 Installed Radeon™ Software Adrenalin Edition 18.2.1 Release Notes

Radeon Software Adrenalin Edition 18.2.1 is compatible with the following AMD Radeon products.

Note: AMD Radeon™ R9 Fury, Radeon™ Pro Duo, Radeon™ RX 400 Series, Radeon™ RX 500 Series and Radeon™ RX Vega Series graphics are only supported by Radeon Software Adrenalin Edition on Windows 7/10 64-bit.

Radeon Desktop Product Family Compatibility
Radeon RX Vega Series Graphics	Radeon™ RX 500 Series Graphics
Radeon™ RX 400 Series Graphics	AMD Radeon™ Pro Duo
AMD Radeon™ R7 300 Series Graphics	AMD Radeon™ R7 200 Series Graphics
AMD Radeon™ R9 Fury Series Graphics	AMD Radeon™ R5 300 Series Graphics
AMD Radeon™ R9 Nano Series Graphics	AMD Radeon™ R5 200 Series Graphics
AMD Radeon™ R9 300 Series Graphics	AMD Radeon™ HD 8500 - HD 8900 Series Graphics
AMD Radeon™ R9 200 Series Graphics	AMD Radeon™ HD 7700 - HD 7900 Series Graphics

[Igor]

Barry,

Can you try to download and run the following test EXE slideshows:

https://files.wnsoft.com/test/pte9013.exe

https://files.wnsoft.com/test/pte9014.exe

https://files.wnsoft.com/test/pte9015.exe

https://files.wnsoft.com/test/pte9016.exe

[Barry C]

Same results on each I'm sorry.

I was thinking of uninstalling P2E9 and re-installing P2E8 to try again.

 

[Igor]

Barry, it seems to be a fault of the video card or drivers. We very rarely receive reports about similar problems.

[CorVdK]

Hello Igor, Hello Barry,

I just have read this topic and don't know if this is of any help, but I also have a AMD video card in my pc:

AMD Radeon R9 200/HD 7900 Series     3072 Mb memory     Software version 18.2.1

I tried the 8 test shows of Igor and all played well without any problem.

Just for your information.

Greetings,

Cor

[Barry C]

Hello Igor,

I tried P2E 8 with the same result, so the fault is elsewhewre.

I saved a project as .avi and it played perfectly.

So, the problem looks like Windows (I use 7 Professional 64).

Searching online I find this is common, so I'll have to use .avi files.

[Igor]

Barry,

What antivirus software you use on this computer?

Try to disable it, just to check a work of EXE slideshows.

2. Press Win + R hotkey and type "dxdiag" then press Enter key.

Click Save button and send me the exported file. It will contain a technical information about drivers and hardware of your computer (no personal information). Send me a link to the file in a personal message.

 

[Barry C]

Igor,

I use Norton: "C:\Program Files\Norton Security\Engine\22.14.0.54\uistub.exe"

 

DxDiag.txt

[Barry C]

I disabled Norton but no result once again.

[Igor]

Barry,

I very apologize for this unpleasant problem!

We recently had a similar problem for a customer who has Windows 7. Only re-installation of Windows 7 fixed that problem.

I also sent you a personal message.