Nick Jenkins Posted May 3, 2018 Report Share Posted May 3, 2018 Hi, I took the evaluation copy yesterday of V 9.0.16. Very happy (used PtE before) so promptly bought it - or so I thought!!! I had very quickly an email confirming my purchase and quoting me my order number - since then I have heard nothing and seen nothing. The email also said I would receive my licence key in 5 minutes - still waiting. Can anyone help me? I really needed this yesterday as I wanted to amend a show for Bristol Photo Society last night so am very disappointed. Nick Jenkins Quote Link to comment Share on other sites More sharing options...
jt49 Posted May 3, 2018 Report Share Posted May 3, 2018 Did you check your spam folder? You may contact the WnSoft's Support: https://www.wnsoft.com/en/support/ Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 3, 2018 Author Report Share Posted May 3, 2018 Yes - I check it every day. And, having re-read - yes, I have posted twice to that and yet no reply, I feel I am now stuck. Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 3, 2018 Author Report Share Posted May 3, 2018 My worry is that I cannot seem to get anyone from WnSoft to communicate with me Quote Link to comment Share on other sites More sharing options...
davegee Posted May 3, 2018 Report Share Posted May 3, 2018 Nick, Igor is away until tomorrow'ish. I will try to get a message to him. DG Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 3, 2018 Author Report Share Posted May 3, 2018 Dave, I have just deleted the temp version and tried re-ordering the paid for version. See if that works? It does say license key within 5 minutes, but it said that yesterday too. Nick Quote Link to comment Share on other sites More sharing options...
davegee Posted May 3, 2018 Report Share Posted May 3, 2018 Nick - ring me?? DG Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 3, 2018 Author Report Share Posted May 3, 2018 Sure - Fb message me your number? Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 3, 2018 Author Report Share Posted May 3, 2018 Hopefully that is now all sorted! Many thanks for your intervention Dave nj Quote Link to comment Share on other sites More sharing options...
Igor Posted May 3, 2018 Report Share Posted May 3, 2018 Hi Nick, I apologize for this delay. Thanks for choosing of PicturesToExe 9! I sent your license key in a personal message through this forum. Please check spam folder in your mailbox for our email. I just re-sent again the email. Quote Link to comment Share on other sites More sharing options...
Nick Jenkins Posted May 4, 2018 Author Report Share Posted May 4, 2018 Thank you Igor - all is now good. Nick Quote Link to comment Share on other sites More sharing options...
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