Solution of the problem with laptops with NVIDIA graphics and Windows 10

[davegee]

Igor,

Please see your PM.

The point to note about my HP Laptop is that a few weeks ago the NVIDIA GPU did not exist - the whole Windows 1803 saga started off as noticeable bad performance but I could "see" the NVIDIA card but, apparently, could only use the Intel GPU no matter what I tried.

Then, at a later date, I could only find the Intel Card - the NVIDIA card "disappeared".

Now, without any input from me, the NVIDIA card can "seen".

As I said in the other post, testing continues, but it does look like the previous performance has not returned and that problems still exist.

Sorry if I raised anyone's hopes but the fact that I can now SEE the NVIDIA card made me think that it had returned to normal. Perhaps not!!

[Big John]

Hi Dave, Igor and everyone,

I have kept trying different things and using various sequences and, like Dave, I think that sadly the problem still remains.

I have downloaded the latest NVIDIA drivers (419.67 dated 25/3/19  and am running Windows 1809 but still the exe's are juddering and the MP4 is a little better.

I might try having another go at NVIDIA as my complaint is still open.

However both they and Microsoft are not replying to any of my emails!!!!!!

John

[Big John]

Just fired off an email to the person handling my complaint whose last message on the 11th January was:

Hello John,

Thanks for your patience.

Due to company rules I am not at liberty to divulge any more details of this investigation. I'm very sorry for the inconvenience.

Hopefully I will get some sort of reply although recently they have gone very quiet!!
 

[Big John]

Yippee I have a reply:

Hello John,

Were still waiting for a resolution to this problem. I do not have an update. Thanks for your patience.

Best Regards,

[Big John]

I have responded:

Thanks for the reply – it must be an extremely  difficult problem if all the brains at NVIDIA and Microsoft can’t resolve the issue,

Please keep me updated on any progress,

 I currently am now on Windows 1809 and NVIDIA  419.67

[Big John]

If I keep doing all these posts - by the time it gets sorted I might be an 'Advanced member' !! :-)

 

[nelson]

Thanks so much for trying to sort this out for the rest of us. I for one really appreciate your effort.

Kieron

[Igor]

Please read my message here:

https://www.picturestoexe.com/forums/topic/21388-for-owners-of-laptops-with-nvidia-graphics-on-windows-10/

We found a solution for this problem in PTE 10 Beta.

[Igor]

I just received a message from NVIDIA representative regarding this problem with a slow performance of PTE 9 on laptops with dual NVIDIA + Intel graphics (also same problem occurs with Proshow products):

Quote

our engineers have determined that this issue is NOT a Nvidia driver bug but an Microsoft OS issue.  They have already filed a report with Microsoft and were waiting for Microsoft to address the OS issue.

Anyway, in PTE 10 Beta we used a temporary solution to avoid this problem (it was a hard work).