P2Exe 9 attempted upgrade purchase [SOLVED]

[Ann Owens]

For nearly a week I’ve been trying to upgrade from P2E 8 to 9.  Each time, my payment is being blocked.

I’ve tried paying with PayPal, linked to my Master Card Credit card.

When Customer Service advised I tried a different method of paying, I used my Visa Debit Card, with a different Bank.  Still refused.

My banks both confirmed my request, for a mere £30 to be paid, was OK’d and the money placed in a holding account - but has not been requested.

PayPro is the link between Wnsoft and the banks, apparently.  I was given their 0800 phone number, so I contacted them to see if this could be resolved.  Xian, a heavily accented Chinese/American I spoke to was not very helpful, maintaining my bank was blocking the payment.  I tried to tell him this was not true and the problem seemed to lie with them.  He  insisted he couldn’t help.  I asked to speak to someone in management so a more definitive answer could be had.  Mr Xian told me to “ring again to speak to someone else but you will get the same answer.”  He then hung up.

I fed all this back to Wnsoft on Monday 20th, but they seem to be ignoring me.

Can anyone in the community offer any help?

My bank funds hold more than £30 - and both the credit card and debit cards have been used before and after this debacle without issues.

Has anyone else experienced this with PayPro?

 

 

 

[Igor]

Hello Ann,

We very apologize for these difficulties with your payments! I will contact with PayPro Global right now to solve this problem.

I just sent you a personal message with a temporary license key for PicturesToExe Deluxe 9.