DEVONMAN Posted October 30, 2019 Report Posted October 30, 2019 Been using new Studio for a couple of weeks with no problems. Then today it became unresponsive. Tried to remove slide from show and nothing happened. Also tried to use objects and animation, same problem. Tried using delete key to remove. This worked but I did not realise it was working, so found when I reloaded show that I had deleted a number of slides. However on reloading problems still persisted and I also note that the menu bar had disappeared. So I closed, uninstalled and reinstalled - so far so good back to normal. Quote
Igor Posted October 30, 2019 Report Posted October 30, 2019 Hi, Thanks for your report. Currently, it's first such case. The most likely GPU acceleration for the graphical interface didn't work correctly. What version of Windows and video card in your computer? I recommend to update drivers for your video card. In Windows Update centre, or manually from NVIDIA/AMD/Intel website according your graphics card. Quote
lhpict Posted October 31, 2019 Report Posted October 31, 2019 I had a similar problem twice after adding a movie (mp4). The preview window froze and I had to shutdowv PTE10. After restarteing PTE4 everything was ok. Quote
Igor Posted October 31, 2019 Report Posted October 31, 2019 PTE 10 depends on quality of graphical drivers. Because the new version very intensively uses GPU acceleration for: - User interface - Rendering of a preview and fullscreen show - Video decoding and encoding In case of any similar problem, I highly recommend to update drivers for your video card. Quote
lhpict Posted October 31, 2019 Report Posted October 31, 2019 I think I have the latest driver. DxDiag.txt Quote
Igor Posted October 31, 2019 Report Posted October 31, 2019 Your drivers are OK. Thanks. If you create reproduce this problem, please send me this MP4 video. Quote
lhpict Posted November 1, 2019 Report Posted November 1, 2019 I have reduced my project and sent via Wetransfer. Slide 6 contains a small video and slide 7 causes Studio 10 unresponsive. Sometimes no button works and I can just restart Studio 10. https://wetransfer.com/downloads/40ee93accd8eee282994b63f7b969b5820191101075847/8c583b422b97eaa3844e6e7f2f09d4f020191101075847/18cf85 Quote
Igor Posted November 1, 2019 Report Posted November 1, 2019 Thanks, I don't see any video clips in this project. Is that correct? Can you make a screen recording to show this problem? Or if it's difficult to reproduce, just show me how you work in PTE with this project before this problem appears. You can use a smartphone to record a video. Quote
goddi Posted November 1, 2019 Report Posted November 1, 2019 4 hours ago, lhpict said: I have reduced my project and sent via Wetransfer. Slide 6 contains a small video and slide 7 causes Studio 10 unresponsive. Sometimes no button works and I can just restart Studio 10. https://wetransfer.com/downloads/40ee93accd8eee282994b63f7b969b5820191101075847/8c583b422b97eaa3844e6e7f2f09d4f020191101075847/18cf85 Greetings, I downloaded your project but it plays just find on my PC. I don't see any problems with it. Also, I didn't see any 'video' in the project. Quote
wideangle Posted November 1, 2019 Report Posted November 1, 2019 Plays correctly for me too. Regards wideangle Quote
lhpict Posted November 1, 2019 Report Posted November 1, 2019 I will dig into and forwarding when the problem occurs again in other projects. Thanks for the comments Quote
Igor Posted November 1, 2019 Report Posted November 1, 2019 No worries. Just show a video recording with this problem, how you usually reproduce this problem. Quote
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