Froze whilst moving a small sound clip [SOLVED]

[Big John]

Strange fault that occurred three times this evening.

I have a 7 minute video clip that runs with its own sound track.

I was trying to add some very small sound clips on separate channels and as I tried to move them suddenly the screen went white and froze.

There was no 'exception error' - just the circling icon.

I waited It did not recover so I had to close the program down and of course lost all the work that I was doing.

Has anyone else had this?

John

 

[Igor]

Hi John,

Do you use version 10.0 or latest 10.0.1? Please check About window.

A similar problem was fixed in v10.0.1. 

[Big John]

Hi Igor,

Apologies for the delay in replying.

Yes I was working in 10.0.1.

I managed to finish the bit I was working on by keep saving the project - just in case.

[Igor]

John,

Thanks for the details. We'll try to find and fix this issue.

[Igor]

On 11/1/2019 at 4:11 AM, Big John said:

Strange fault that occurred three times this evening.

I have a 7 minute video clip that runs with its own sound track.

I was trying to add some very small sound clips on separate channels and as I tried to move them suddenly the screen went white and froze.

There was no 'exception error' - just the circling icon.

I waited It did not recover so I had to close the program down and of course lost all the work that I was doing.

Has anyone else had this?

John

Hi John,

Can you try a new test version of PTE 10. It installs as 10.0.2:

https://files.wnsoft.com/test/pteavstudio-setup.exe

I hope that we finally fixed the problem with these freezes.

 

[Big John]

Will do

[Big John]

Hi Igor,

Downloaded and tried and it did the same fault again - it circled and then screen went white and I had to shut it down.

Decided to screen record it so that I could show you  - and of course it would not do it again!!!

Will keep trying. 

This is on my main Windows 8.1 machine.

[Igor]

Hi John,

Thanks for testing!

I just sent you email with a new test version. Please reply me.