Problem with preview player in software

[Missy4]

I'm having problems within the software in regard to the preview player it doesn't work so can't play it to review the content before exporting nor can I see options in regard to themes within the software.  Also having problems exporting video it has playback problems as well.  I have uninstalled and reinstalled it but same problem exists.

 

[stranger2156]

If you encounter problems with the program, it is advisable to give information about the program itself and the operating system. What is the exact version of the program (Help-> About the program). Problems arose immediately after installing the program or during its operation (for how long). Knowledgeable people will help you.

Paul

[Igor]

8 hours ago, Missy4 said:

I'm having problems within the software in regard to the preview player it doesn't work so can't play it to review the content before exporting nor can I see options in regard to themes within the software.  Also having problems exporting video it has playback problems as well.  I have uninstalled and reinstalled it but same problem exists.

Hi,

Let me know a configuration of your computer (model name, or installed graphics card). And version of Windows.

I recommend to update drivers for your graphics card. The most likely graphics card doesn't work correctly. Check for available drivers in Windows Update app.

[Missy4]

I have updated the drivers and still having the problem please find attached a snip of my system info.  Looking forward to your reply.

[Igor]

Hi,

Thanks. Let me know a name of a graphics card in your computer.

Do you observe the problem with a small preview in the main window? Or the problem occurs with a fullscreen preview when you click Preview button?