Preview & play does not work [SOLVED]

[ZePapou]

Since I have updated to the PTE AV Studio 10 pro version, neither the preview top right button or the play button in the main central window are working.

If preview : black screen. If manually I move the bottom slider ... good !

If play : nothing. If manually I move the slider ... good !

No issue with other functionnalities including creation of HD files.

No issue with other software including advanced CAD application.

I'm running Windows 10 and the Nvidia GTX 970 is at last version of GeForce driver.

No idea ... help appreciated. Thanks by advance.

[jkb]

have you got 'wait for keypress' on your first (blank) slide??

Does preview play in the mini window - main screen?

Jill

 

[Igor]

Hi,

I guess that there is a problem with audio drivers in your computer.

Open the Project Options window > Audio tab. Add any MP3 audio file. On the right side on this window you can see a play button with a slider to test audio file. Click to play this audio file. Do you hear a sound?

Open any media player in Windows and try to play any audio file. 

[ZePapou]

Igor,

Thanks for the quick answer. You guessed well !

I don't hear anything when I added a mp3 audio file to the project. Nevertheless, if I try to play it with VLC or Windows Media Player, it works well. It seems the issue is only with PTE.

A suggestion ?

Regards

PS : I take this opportunity to congratulate you. I'm using PTE for a decade ... so good !

[Igor]

Hi,

Try to update sound drivers. 

Check this video lesson which shows how to do it:

https://www.youtube.com/watch?v=ncO8vekrfao

Firstly, try with "Search automatically..." option. This will let Windows to find optimal new sound drivers.

Restart Windows.

[ZePapou]

Hi,

After complete reinstallation of very last audio drivers ..... it works !

Thanks Igor

Regards