Mr Peter West [SOLVED]

[PeteW]

Have recently installed PTE AV Studio 10 and am experiencing an ongoing problem. Every time I hit the 'Toggle Full Screen View' arrow the program shuts down and reverts

to home screen. it even happens on the sample project. Have tried altering the tool bar settings but am currently running out of ideas.

Has anyone experienced this problem or any ides as to how to rectify it?  

[Igor]

Hi,

Let me know - what version of Windows you have and name of your graphics card.

[PeteW]

Hi Igor many thanks for getting back to me.

Windows 10, and NVIDIA Graphics GT 1030, version 442.23.

When checking for this info I did notice that there is a drop down with two options, 'Classic app' and 'Universal app' mine is set on Classic app.

Peter

[Igor]

Peter,

Thanks for these details.

We're still trying to reproduce this fault. Currently it's 3rd report on same problem.

I also have a computer at home with Windows 10 and NVIDIA Geforce 1030GT, but it works fine with this mode (fullscreen slide list).

Please give me more time to find a solution.

If it possible, please try a previous version 10.0.9: https://files.wnsoft.com/test/pteavstudio-setup-10.0.9.exe

Does it solve this problem?

[PeteW]

Morning Igor,

Again many thanks for getting back to me so quickly. I have tried the previous version and it works perfectly.

Thank you for the solution.

Peter 

[Igor]

Peter,

Thanks for letting me know. We'll check the code to find a reason of this issue.

I'll write you later in a couple of days. You can continue to use version 10.0.9.

[PeteW]

Thank you Igor, one other problem I noticed was that the audio worked but had no trace to allow volume adjustment fade in and out etc 

May be linked to the other problem I experienced. 

Peter

[Igor]

On 5/16/2020 at 5:57 PM, PeteW said:

Have recently installed PTE AV Studio 10 and am experiencing an ongoing problem. Every time I hit the 'Toggle Full Screen View' arrow the program shuts down and reverts

to home screen. it even happens on the sample project. Have tried altering the tool bar settings but am currently running out of ideas.

Has anyone experienced this problem or any ides as to how to rectify it?  

Peter,

Can you try a new version for this problem?

https://files.wnsoft.com/test/pteavstudio-setup.exe

Make sure that you run the new version 10.0.10 Build 8 in the About window.

[PeteW]

Morning Igor, have tried the 10.0.10 version and it works fine just as the previous version you sent a link for, version 10.0.09

Peter

[Igor]

Peter,

I'm glad, thanks for the confirmation.

On 5/19/2020 at 2:34 PM, PeteW said:

one other problem I noticed was that the audio worked but had no trace to allow volume adjustment fade in and out etc 

Check this topic: https://www.pteavstudio.com/forums/topic/23207-audio-keypoints-in-timeline-disappeared-solved/

A screenshot shows how to fix it.