Cannot activatenew version [SOLVED]

[Stephen Fowler]

I purchased an upgrade to Studio 10 and received the email with my License Key. I successfully installed the application onto Windows 10. However, when I open the application I am unable to enter the license key, I just get a greyed out box saying Evaluation Copy. I have written to the authors twice on their contact page but have not had any reply.

[jkb]

You enter the key by clicking on Help then selecting enter new license key.

If this still doesn't work, then try to uninstall  & reinstall PTE.

Jill

[Stephen Fowler]

Jill, thanks for your prompt response. When I close the Greyed Evaluation Copy box I can access the Help menu but there is no option to enter the license key. I have tried uninstallingt and reinstalling but get the same results. Any other suggestions?

[davegee]

Post some screen shots. Help menu etc

[Stephen Fowler]

PTE Help Menu.docx

[Igor]

Hi Stephen,

I apologize for this problem and missing emails. I found you tickets and our replies. Probably our emails were blocked by your email server.

Try to update drivers for graphics card on your computer. It may help. I see on your screenshots that PTE AV Studio works incorrectly.

Or try an alternate solution:

1. Click right mouse button on a shortcut with PTE AV Studio.

Choose "Properties".

2. A window with parameters of the program will appear.

Add a parameter for the program path after the double quotas:
-alternate3d

So the final program path will look something like this

"C:\Program Files\WnSoft\PTE AV Studio 10.0\Main\PTEAVStudio.exe" -alternate3d

[Stephen Fowler]

Igor, thanks for your response. I have tried installing the application on another computer and it worked fine. I think therefore that you are right that I have a graphics driver issue. I will try and get this sorted and try again. Thanks everyone who tried to help.

[Stephen Fowler]

I tried the -alternate3d option but it would not work.

[Igor]

Stephen,

You need to change a text in a field "Target" and keep "Start in" field unmodified.

Remove this shortcut and create a new shortcut (or simple reinstall PTE AV Studio).