Unable to publish in 4K

[Sarit]

When I am trying to publish my shows in 4k - there is no response from the software.  It was working a few days earlier.

[Igor]

Version?

[StevieB]

Hi,

I'm currently a Proshow Producer user but having difficulty getting my 4k Slideshows to display on my Panasonic TV (They work on the PC).

It trying to resolve my difficulties I came across PTE AV Studio and have downloaded the trial version 10.  I find the application very good and in some ways much better than proshow.

However I can publish my 4k show and it works for the PC but on the TV I get the message File type not Supported.

This happened with proshow but I managed to adjust the output profile by changing the Audio to 48k, AAC and this works but is slow.

However PTE AV is much better. 

Is the trial version restricted and that is why it is not supported by the TV?

If I could get it to work I would purchase the Pro version.

Cheers

StevieB

[Igor]

Hi Steve,

A trial version of PTE AV Studio includes all features of the full version.

Normally 4K videos created in PTE AV Studio should play on 4K TVs.

Did you use "Hardware acceleration" option in parameters of video output? If yes, try to untick it. Or enable this option (it will require a modern desktop computer with NVIDIA Geforce graphics 1050 or higher).

Can you check exact version number in the About window? See the main menu > Help > About. 
The latest version 10.0.12.

Also let me know a model name of your TV.

[Sarit]

Igor,

I am using version 10.0.12.  This is an official purchase and not a trial  version.

Your help to resolve the issue of not being able to publish show files in 4K is highly appreciated.  Is there any on-call support in USA? A chat service will also be helpful.

 

Sarit

[StevieB]

Hi Igor,

I'm using Win10 Pro 64bit, I9900k CPU and 2080 Super GPU. Yes I had Hardware acceleration ticked.

 

Panasonic TX58700B

Will try various settings.

Audio doesn't affect the result as a 10 Pic Video gives the same result.

Test-1 Doesn't Play (File unsupported)

Test-2- Plays

All play on the PC

Steve

 

 

Test-1.html Test-2.html

[Igor]

Steve,

According results, I asume that 4K video created without "Hardware acceleration" option plays fine on your 4K TV. Right?

[Igor]

On 9/1/2020 at 12:28 AM, Sarit said:

I am using version 10.0.12.  This is an official purchase and not a trial  version.

Your help to resolve the issue of not being able to publish show files in 4K is highly appreciated.  Is there any on-call support in USA? A chat service will also be helpful.

Hi,

You can send me a personal message through this forum. Regrettably we don't provide phone support. I'll try to reply quickly.

Try to create 2 videos: with "Hardware acceleration" option, and without this option. Both in 4K, High quality, 60p.

[StevieB]

Hi Igor,

Without hardware acceleration everything works fine on the PC and now TV thanks.

With Proshow the hardware enable shows encoding by Nvidia Nvec.

I'll move to PTE AV Now though.

Thanks for your help

Cheers Steve 

 

 

 

[Igor]

Steve,

I'm glad that 4K video plays fine now on your TV.

Regarding "Hardware acceleration" option. Try to encode video in Custom preset and change "Mode" from "Quality: 100%" to "Bitrate: 14000" or 20000.

[StevieB]

Igor,

It seems that there is an issue with GPU acceleration are you aware of this and will there be a fix in the future.

Meanwhile I'll try your suggestion.

 

 

[Sarit]

On 9/2/2020 at 3:32 PM, Igor said:

Hi,

You can send me a personal message through this forum. Regrettably we don't provide phone support. I'll try to reply quickly.

Try to create 2 videos: with "Hardware acceleration" option, and without this option. Both in 4K, High quality, 60p.

I tried, but none is working.  I did publish 4 4K photo shows after purchasing the software, but after that the publish function of the software is not working.  I have re-installed the software and tried again with my license and that too did not work.  I updated all the drivers in my computer too.  It appears that there is a counter in the PTE studio (normally used in trial version) that is keeping a count of how many shows I have published and when I exceed the hard coded maximum limit then it is not allowing any further publishing.  Is this a possibility?  What is the solution?

Thanks

Sarit

 

[Igor]

Sarit,

I apologize for a late response. It seems that I missed your last reply.

On 9/6/2020 at 12:31 AM, Sarit said:

I tried, but none is working.  I did publish 4 4K photo shows after purchasing the software, but after that the publish function of the software is not working.  I have re-installed the software and tried again with my license and that too did not work.  I updated all the drivers in my computer too.

Did you try to create two 4K videos - without "Hardware accelleration" option and when this option is ticked. Right?

What exactly happened when you tried this?

If the program freezes and can't create a 4K video, it will be a first case of such problem during last several months.

On 9/6/2020 at 12:31 AM, Sarit said:

It appears that there is a counter in the PTE studio (normally used in trial version) that is keeping a count of how many shows I have published and when I exceed the hard coded maximum limit then it is not allowing any further publishing.  Is this a possibility?  What is the solution?

There is no limitations for a number of created video files, nor in a trial version, nor in the full version.