Joanna Posted January 20, 2003 Report Posted January 20, 2003 Hi,I just got my key for registering pictures to exe, and when I load the key I get a confirmation that the registration is complete. I close and reopen the program as instructed, and it asks for the key again. I have tried restarting the computer and still the registration won't "stick". I'm really wanting to get started on some projects as soon as possible if someone will help me out with the registration.Thanks to anyone who might be able to help.Joanna Quote
marian Posted January 20, 2003 Report Posted January 20, 2003 Have you tried downloading PTE from Winsoft and reinstalling it again? What Windows are you using? Quote
Joanna Posted January 20, 2003 Author Report Posted January 20, 2003 Never thought of that. Think I must be brain dead today. I'm running windows xp professional. Will try it and see if it works. Thanks a bunch. Quote
Joanna Posted January 20, 2003 Author Report Posted January 20, 2003 I just tried it. Didn't work. I will try emailing support and see if they can help. Thanks for trying. I will check back here later and see if there are any other suggestions. Thanks again for your help. Quote
Leif Posted January 20, 2003 Report Posted January 20, 2003 I'm running windows xp professional.Are you logged in as Admin? Perhaps that makes a difference. Quote
Guest guru Posted January 21, 2003 Report Posted January 21, 2003 Johanna, please verify that your key is exactly 231 bytes. A problem alike already happened. Quote
support Posted January 21, 2003 Report Posted January 21, 2003 Dear Joanna,Please, write me to support@wnsoft.com with the topic "Problem with registration". Of course, if you haven't written to me yet. And, please, discribe me all your process of registration. It shouldn't be anything serious, I think. Quote
Joanna Posted January 21, 2003 Author Report Posted January 21, 2003 Thanks to all. I checked the key size and it is only 26 bytes. Also I am logged in as admin. I wrote a short note to support last night, but will write again with more detailed information this morning. It seems funny that I would get "your registration was successfull" if there was something wrong with the key. Quote
Joanna Posted January 21, 2003 Author Report Posted January 21, 2003 Just got an email from support with an attachment than automatically registered me. I'm now up and running!!! Gotta go play now! Quote
Guest guru Posted January 21, 2003 Report Posted January 21, 2003 Now see you soon with your first show! Quote
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