pte wont open on mac spinning circle [CLOSED]

[barksworld]

running on mac 10.15.7  newest download pte when open whirling circle not responding last version fine . have uninatlled and reinstalled 3.4 ghz quad i5 Radeon Pro 570 4 GB 48 GB 2400 MHz DDR4 help please

[Igor]

Hi,

Restart your Mac.

Remove PTE AV Studio and reinstall from DMG image again, copy PTE AV Studio icon to Applications. 

2. If it doesn't help, try to unmount all external drives (network drives) to see if it helps to run PTE AV Studio.

Let me know about results.

[barksworld]

thanks will do , at moment watching av wilmslow as are you

 

[barksworld]

Igor no its not worked .reinstalled as suggested no external disks  was ok with earlier version

 

[barksworld]

[barksworld]

sorry screen shot so big I just dragged it on , not shouting

 

[Almark]

Phil,

May I suggest you update to 11.3.

Use App cleaner to fully remove previous versions

https://freemacsoft.net/appcleaner/

And reinstall.

[Igor]

Hi Phil,

1. Tell me about a configuration and name of your Mac.

2. Do I understand rightly that you successfully used first Mac version 10.5 and the problem occured with 10.5.1?

3. Can you try to run a sample show on your Mac?

Download and install PTE AV Player: https://www.wnsoft.com/en/pte-av-studio/pte-av-player/

Download a sample show in .pteav file: https://files.wnsoft.com/test/shows/Sample-Project-Win10-5.pteav

Then run PTE AV Player, you should see an Open file window. Choose Sample-Project-Win10-5.pteav file to open an run the show. Will it work?

[Igor]

Phil,

Try the following.

1. Restart macOS.

2.  Find "Application Support" folder on your Mac. It is shown here:

https://www.youtube.com/watch?v=a10BiE9t7RY

Instead of "peterjoh" folder it will be your Mac name folder.

3. Then in Application Support > PTEAVStudio > Versions > 10.5. Delete "10.5" folder.

4. Try to run PTE AV Studio again.