PTE project won't open [CLOSED]

[Lmoreels]

While i was working on a project it suddenly closed, and i couldn't open it any more.

I also cannot open all the previous projects i have made. See screendumb

Macbook pro M1

[davegee]

Try uninstalling and re-installing PTE.

DG

[Lmoreels]

I try this. thanks for the quick answer

[Lmoreels]

10 minutes ago, Lmoreels said:

I try this. thanks for the quick answer

reinstalling PTE AV dit not solve the problem

[davegee]

Did you uninstall using the pte uninstaller?

Please give full details of your system.

DG

[Lmoreels]

MacBook Pro (13-inch, M1, 2020) OS monterey

Where can i find the uninstaller?

LM

[Igor]

In macOS apps usually don't have uninstallers. User simply moves an app to a Bin. 

Try the following:

A. Restart macOS. Then try to run PTE AV Studio.

If it didn't help:

B. Rename a project file name (in Finder) which you opened last time. Then run PTE AV Studio. It should open a blank project. 

If it didn't help:

C. Close PTE AV Studio, make sure that it's not working in the Dock.

Find "Application Support" folder on your Mac. It is shown here:

https://www.youtube.com/watch?v=a10BiE9t7RY

Instead of "peterjoh" folder it will be your Mac name folder.

Then in Application Support > PTEAVStudio > Versions > 10.5. Delete "10.5" folder.

Try to run PTE AV Studio again.

[Lmoreels]

this is how far i get 

 

LM

[Igor]

It seems to be another Application Support folder on your screenshot.

The necessary folder should be:

/Users/YourMacName/Library/Application Support/PTEAVStudio

If you find this folder, delete "PTEAVStudio" folder.

Please watch again Youtube video from the link above.

P.S. We plan to create an uninstaller for such cases, but it may take some time.