Need New Key

[Eric Redard]

Hey All:

I just purchased PicturesToExe and when I downloaded the key it was invalid or damaged. I emailed support for a new key and was wondering how long it took for them to respond. I need to make this presentation by tomorrow. I have all the components but need the program.

Your advice would be helpful.

Peace.

Eric Redard

[puumala]

I have the exact same problem...almost. I paid for my reg., got the email, and my ISP won't let me open the attached file, so I'm hosed. And I need to make a slideshow to deliver tonight.

Hopefully they'll return my email very soon, as well.

Dale

[centreofengland]

my ISP won't let me open the attached file, so I'm hosed.

Have you scrolled to the bottom of the registration e-mail from picturetoexe ? The reason I ask is that AS WELL as attaching the key file it is also pasted in at the bottom of the mail (or at least it was on my e-mail).

Look for the text . . .

REGEDIT4

[HKEY_CURRENT_USER\Software\PTE]

*** long string of numbers between quotes ***

If you can see it, all you need to do is highlight it (from the R of regedit to the final " ) and copy, then run notepad (in Start, accessories) and click paste.

Then click save and save the file as reg.txt

Now try and register your software.

Let me know if this works for you.

Andy

[Eric Redard]

Thanks for the advice but it was not at the bottom of my email.

I hope they email soon.

Peace.

Eric

[puumala]

Unfortunately, not at the bottom of my email either.

Dale

[Ken Cox]

SEE

Kellee2876

http://www.picturestoexe.com/forums//index...t=ST&f=2&t=3094

ALSO when you get it

http://www.picturestoexe.com/forums//index...t=ST&f=2&t=3043

http://www.picturestoexe.com/forums//index...t=0entry16570

http://www.picturestoexe.com/forums//index...2157&hl=reg+key

http://www.guru.to.it/en/tips/regkey_en.htm

KEN

[Eric Redard]

I appreciate all the links and advice. Unfortunately the text is not within the body of the email and I am not able to use the attached key. The attachment is not big enough and says it is Reg.Txt (49

When I save it and try to open in notpad all I get is blank.

I have sent two email to support and have not had reply. I need this program for presentation on Sat. night. How long does it take for support to reply?

Here is the whole email I received from them.....

Thank you for registering PicturesToExe!

The newest version of the program is available at our web page:

http://www.wnsoft.com

How to register:

1) Close all running copies of PicturesToExe.

2) Save attached file to any folder

3) Run PicturesToExe.

To register your program press

Help | Registration... | Load Key

and then select saved file.

The program is registered now!

This registration will work with all future versions of PicturesToExe

(otherwise, we'll provide you with the new one - free of charge, of

course). If you lose this file, please drop the letter to support@wnsoft.com

and we'll send it to you again.

You're welcome to submit any questions, suggestions and comments about

PicturesToExe! Please let us know what you would like to see in

the future versions.

Subscribe to WnSoft Newsletter if you want to be informed about new

versions of PicturesToExe. Please send an email to

wnsoft_newsletter-subscribe@yahoogroups.com and you'll receive a

confirmation in several minutes.

With best regards,

WnSoft Inc.

http://www.wnsoft.com

support@wnsoft.com

Any suggestions on how to get a reply from support?

Peace.

Eric

[alrobin]

Eric,

Welcome to the Forum,

WnSoft support are usually pretty good about replying. However, they are closed on weekends, so you may not receive a reply until early next week.

It's frustrating when you have new software that you can't immediately start to use, but hang in - I'm sure you will find that this short delay will be well-worth waiting-out, further down the road!

[Igor]

I just sent your registration key for PicturesToExe again.

[Ross_ON]

They won't even reply to my request