lacogada Posted September 7, 2022 Report Share Posted September 7, 2022 Have the latest version installed. Made Vid 1 and published HD_4K mp4 and copied to USB stick to play on TV and it plays fine. Made Vid 2 with all settings the same .... only difference was the 5 images were larger in size. Vid 2 give unsupported file on same TV. Any ideas what went wrong ? Quote Link to comment Share on other sites More sharing options...
Igor Posted September 7, 2022 Report Share Posted September 7, 2022 Hi, We need to know: 1. Exact version of PTE AV Studio. Check the About window. 2. Did you use a "Hardware acceleration" option? Or not. 3. 60p or 30p mode? Quote Link to comment Share on other sites More sharing options...
lacogada Posted September 7, 2022 Author Report Share Posted September 7, 2022 35 minutes ago, Igor said: Hi, We need to know: 1. Exact version of PTE AV Studio. Check the About window. 2. Did you use a "Hardware acceleration" option? Or not. 3. 60p or 30p mode? Win 7 PTE Studio Pro 10.5.9 (64 bit) Build 2 I think Vid 1, which worked, was without hardware acceleration. Vid 2 was tried with and without hardware acceleration and neither worked. Thanks for reply. Quote Link to comment Share on other sites More sharing options...
Igor Posted September 8, 2022 Report Share Posted September 8, 2022 Thanks for the details. Try with "30p" mode (30 frames per second) instead of "60p". This option is located above Hardware acceleration. Will it help? Also try a "Custom" mode (in the list of pixel resolutions). Choose "Mode" from "Quality" to "Bitrate" and type "30000" (30 thousands). Quote Link to comment Share on other sites More sharing options...
lacogada Posted September 8, 2022 Author Report Share Posted September 8, 2022 Thanks for the reply. Not sure if it was computer restart, but is working again with my original settings. Tried your information also ... it did work but file size was approx 4x larger. Quote Link to comment Share on other sites More sharing options...
Igor Posted September 8, 2022 Report Share Posted September 8, 2022 If the problem will occur again, you can also try with "Medium quality" instead of "High quality". Quote Link to comment Share on other sites More sharing options...
SeismicGuy Posted September 21, 2022 Report Share Posted September 21, 2022 What do folks do when they end up with a very large mp4? I just "published" a project and the size exceeds 4GB so I cannot write it to the 16G USB stick which has a 4G limit due to the Fat32 file system. I guess I can try cutting it down to 30fps from 60fps which should reduce the size but is there any other way to deal with this? Quote Link to comment Share on other sites More sharing options...
SeismicGuy Posted September 21, 2022 Report Share Posted September 21, 2022 Never mind. I reformatted the USB thumbdrive to NTFS (not sure how it became FAT32) and the Sony TV recognized the stick and the mp4 ran just fine. Quote Link to comment Share on other sites More sharing options...
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