Problem with a text caption in slide styles on Mac

[Tuyen]

When  i put Text in "TEXT" I type in caption : "Your caption here" . The PTE AV Studio disappear ! I cannot type .

Can you help me to fix this trouble.

Thanks

[Igor]

8 hours ago, Tuyen said:

When  i put Text in "TEXT" I type in caption : "Your caption here" . The PTE AV Studio disappear ! I cannot type .

Hi,

Thank you for letting us know about this issue.

I couldn't reproduce this problem yet.

1. Can you give us more details?
Exact model name of your Mac and macOS version. Check About Mac window.

2. Does this problem occur in a new project? Start a new project. Add one image. Open the Styles window. And try to change a text caption.

3. Can you record a screen video with this problem using your smartphone camera? Then you can upload to Youtube or Google Drive, or WeTransfer.com and send us the download link.

[Tuyen]

1.- My computer is iMac 27"Desktop, macOS Big Sur version 11.7.9

 2/-Yes sir, I try many times , it fails when I put TEXT in. Even when I type the project name, it disappears as show in the video clip attached

 

[Igor]

Hi,

Thanks for the screen video! It's very unusual problem and interesting case. Please give us some time to investigate it.

1. Can you send me a screenshot of System Preferences > Keyboard. I need to see your main keyboard options (especially speed/delay for a keyboard input).

2. Do you use any special software app to control keyboard input?

P.S. Please keep the YouTube link while we're working on this issue.

[Tuyen]

1 minute ago, Tuyen said:

 

2 minutes ago, Tuyen said:

This is a screenshot of  My System Preferences > Keyboard.

[Igor]

Hi,

Thanks for the screenshot.

Do I understand righty that this problem occurs only in PTE AV Studio on your Mac?

Please let me know, if you use any app (utility) which modifies a keyboard behaviour?