Update pte

[bugari]

I will buy an upgrade of my PTE program version 9. I tried the new trial version of PTE (had version 9) but I can't open my old files. See attachment. Is this because it is a trial version? I will be sure before I buy the upgrade.

[Igor]

Hi,

Sorry for our late response.

Version 11.0 (a trial version or purchased version) should open correctly all projects saved in previous versions, including V9.

Tell me in more details:

1. Do you observe this problem with a certain V9 project, or with all other projects?

2. When you try such project, do you see a Missing Files window which suggest you help to find and recover missing files?

3. If you try to open the same project in V9, will it be opened correctly?

On your screenshot above, 1st slide is selected and I see a full path to missing files in the status bar (bottom of the main window). Check this path if it contain a required file.

[bugari]

I have this problem with every project of V9 version.

I checked the path and the pictures are at my PC;

[jkb]

I notice that the Path is to Dropbox

Are you connected to the internet when you try to open the Project?

Jill