Not Responding

[Vari Galletly]

PTE AV not responding

[Igor]

Hi,

I recommend you download and install the latest version 11.0.14:

https://www.wnsoft.com/en/pte-av-studio/download/

This may help if you have an older version.

If it will not help:
1. Restart Windows
2. Uninstall PTE AV Studio 11.
3. Install V11 again.

[ruro]

I have the same problem... I did already remove pte and install again but the problem keeps appearing... I can NOT run PTE on my Pc but on my laptop it's going fine, so ??? What to do pls

[davegee]

First, which version of PTE are you running?

Post some details of your system.

Windows 11?

Have you restarted Windows?

Ram / Graphics card?

DG

[ruro]

PTE 11 pro

windows 10 home

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz   2.90 GHz

i already deleted the previous PTE and install a new one - pte 11 pro

i already tried install new version three times but still same problem

 

[Igor]

Hi,

Please try the following solution:

1. Uninstall PTE AV Studio.

2. Restart Windows.

3. Download the latest v11.0.15 from WnSoft website. And install it:

https://www.wnsoft.com/en/pte-av-studio/download/

4. On the first run, SKIP import of settings, if it will be suggested. click the Cancel button.

All your projects, styles, templates will be saved automatically.

[ruro]

i tried all of this but NO success...

[Igor]

If you imported/created any custom slide styles or transitions, try to temporary remove this folder.

Usually it's located here: 

Documents > PicturesToExe > Styles and Transitions

Create a ZIP archive of "Styles and Transitions" folder and remove it.

Then try to run PTE AV Studio.

If it doesn't help:

2. Let me know what graphics card is installed in your computer?

Try to update drivers for your graphics card (NVIDIA, AMD, or Intel). It may help.

3. Check Settings panel in Windows 10, if you enabled Controlled Folder Access mode:

https://learn.microsoft.com/en-us/defender-endpoint/enable-controlled-folders

If it's enabled, try to temporarily disable this mode, or add PTE AV Studio to the list of allowed apps.

4. Try to temporarily disable external antivirus software program (if it's not Microsoft Windows Defender).