Problem with software [SOLVED]

[Debbie Bielby]

I have had the program since June and used it without any problems. Now it has suddenly stopped working. I seem to have lost all previous work. When I try to start a new project I get the never ending spinning wheel until I force the program to quit when it says it is not responding. I have uninstalled and reinstalled it but this has not changed anything. Any advice appreciated. I am a Mac user.

[Igor]

Hi Debbie,

We recommend the following solution (for V11):

1. Uninstall PTE AV Studio 11 (remove the program icon to the Trash Bin).

2. Reset settings of PTE AV Studio 11. Download the following special uninstaller and run it.

https://files.wnsoft.com/pteavstudio/RemovePTEAVStudio.app-11-0.zip

Run this utility. Tick an option 'Reset PTE AV Studio configuration'. Confirm the uninstallation.

3. Install PTE AV Studio 11 again from DMG package to Applications. Download from WnSoft website here.

Run PTE AV Studio 11 again.

P.S. Your projects will be saved, and not removed after the reinstallation of PTE AV Studio.

[AMorrow]

Hello,

I have the same problems on a Windows 11 machine. I have uninstalled and reinstalled the software. The program is not working. The file provided does not appear to be a Window files or possibly I have missed something. Both Styles and Transitions are not working as they should.

Any help would be much appreciated.

Best regards

Alan

 

Hello Again

The problem appears corrected. In Preferences, I specified my own directories for templates, styles and transitions.

[Igor]

On 1/8/2025 at 11:12 PM, AMorrow said:

Hello Again

The problem appears corrected. In Preferences, I specified my own directories for templates, styles and transitions.

Hi,

Sorry for the late response!

Glad that you found the solution. Good luck!