Problem with text in masks [SOLVED]

[tc_leeds]

Hi Igor,

I have created a number of .pte files on my Mac and

 

d the to my Windows PC. Unfortunately those with text and masks do not run correctly. I have tried to create a new file in Windows but am having same problem. I have uninstalled PTE from my PC and reinstalled and the video above was done with the newly installed version of PTE.

I would appreciate your help.

TC

[jkb]

5 hours ago, tc_leeds said:

I would appreciate your help.

Hi Tony,

I have just tried this with a new project & a single image & it works perfectly on Windows 10. I am using PTE 11.0.16 build 1

Can't see anything you are doing wrong so not sure why it isn't working.

Sorry can't be of more help, hope you get it working for Friday.

Jill

 

[Igor]

Hi Tony,

Let me know more details:

1. Exact version of PTE AV Studio installed on your PC. Check the About window.

2. Version of Windows - 10 or 11

3. Desktop PC or laptop

4. Graphics card (NVIDIA, AMD, or Intel).

If it possible, please try to update drivers for your graphics card.

[tc_leeds]

Hi Igor,

PTE 11.0.16 64 bit Build 6

Windows 11 64 bit

Laptop

NVIDIA RTX 3050 Driver 572.42 (Latest driver update)

Hope this helps

TC

[tc_leeds]

Hi Igor,

Just tried it on my old laptop which hasn't had any updates for probably more than 6 months and it runs OK PTE Version 11.0(64Bit)

Hope this helps

TC

[Igor]

Tony, thanks, we’ve reproduced this issue and will release a new version today later. 

[tc_leeds]

10 hours ago, jkb said:

Hi Tony,

I have just tried this with a new project & a single image & it works perfectly on Windows 10. I am using PTE 11.0.16 build 1

Can't see anything you are doing wrong so not sure why it isn't working.

Sorry can't be of more help, hope you get it working for Friday.

Jill

 

Hi Jill,

Thanks for your reply. I have used this numerous times in the past with no problems so I know it works fine. I have run it on my old laptop to see if it works on there and that machine has not been updated in any way for about six months. It does work OK with PTE 11.0(64Bit) so I can only assume that it may be a glitch on this latest update on my newer laptop. I'm sure Igor will get to the bottom of it. All set for Friday apart from full run through and any minor changes so looking forward to seeing everyone.

TC

[tc_leeds]

4 minutes ago, Igor said:

Tony, thanks, we’ve reproduced this issue and will release a new version today later. 

Thanks Igor, much appreciated.

TC

[Igor]

Tony,

Please try a new improved version 11.0.17 Build 1:

https://files.wnsoft.com/test/pteavstudio-setup.exe

It fixes the problem with a mask container and text object.

If all is OK, we'll release this update for all users.

[tc_leeds]

3 hours ago, Igor said:

Tony,

Please try a new improved version 11.0.17 Build 1:

https://files.wnsoft.com/test/pteavstudio-setup.exe

It fixes the problem with a mask container and text object.

If all is OK, we'll release this update for all users.

Hi Igor,

Brilliant, it works perfectly. Thank you for all your hard work on behalf of all AV workers.

Sorry to be a while replying but I have just returned home from presenting a show this afternoon at our local church.

TC

[Igor]

Tony, thanks for the confirmation and your help, glad that the new version works correctly now! 

[macian]

It is utterly brilliant that this problem was solved so quickly by Igor and his team. Where else would you get this phenomenal level of service?

[tc_leeds]

On 2/19/2025 at 11:28 PM, macian said:

It is utterly brilliant that this problem was solved so quickly by Igor and his team. Where else would you get this phenomenal level of service?

Hi Ian,

Couldn't agree more. Absolutely brilliant from Igor and the team. Can't thank them enough!